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Customer Service Advisor

2 months ago

Telford, United Kingdom Travelex Full time

Customer Service Advisor - Asda Travel Money, Donnington Wood Telford
- Part Time

**Job Type**: Permanent, Part Time

Hours per week: 24 hrs

**Salary**: £11.45 per hour

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.

**Benefits**:

- A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
- Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 22 Days Holiday. Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to buy more days

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (CSR).

As an integral part of the ASDA Travel Money Team, you’ll be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates. Whether you are heading to Europe or the USA, we are here to take the stress out of Travel, giving customers a great omnichannel experience whether that be customers popping in-store to one of our bureaus or online, we are here to help.

What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What do I need to have?
- Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily