Customer Service Advisor
3 weeks ago
The Role:
As a Customer Service Advisor, you will be responsible for:
* Preparing quotations for clients
* Processing sales orders, returns, and warranty requests
* Handling incoming calls and general inquiries from key clients
* Ensuring that all emails are dealt with promptly and professionally
* Supporting Area Sales Managers and customers with general questions and ad hoc reports
* Working closely with other departments to ensure smooth office operations
Ideal Candidate Profile:
We are looking for someone with:
* Previous customer service experience (preferred) - ideally B2B
* Excellent telephone manner and client liaison skills.
* Good knowledge of Microsoft Outlook, Excel, and Word
* Knowledge of SAP (ideal but not required)
* Interest or previous experience in the tool industry ideal but by no means essential.
The Perks:
* Permanent, full-time position (subject to satisfactory 6-month probation period)
* Salary range: £18,500 to £24,000 DOE
* Pension scheme
* Cashback healthcare scheme
* 20 days holiday, plus an extra 3 to be taken over the Christmas period
* 8 days bank holiday
* Free parking
* Free beverages
* Monday to Friday schedule (37.5 hours per week)
* 4pm finish on Fridays
If you're ready to join a dynamic team and make a difference, apply now
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