Trainee Service Advisor
3 weeks ago
**Trainee Service Advisor**
Are you a customer service professional with a passion for the automotive industry? Join our team as a Service Advisor
**You will be responsible for**:
- Greeting customers
- Scheduling service appointments
- Cataloguing customer concerns and comments
- Logging service orders and descriptions of problems and repairs
- Translating customers concerns and problems into standard repair terminology
- To actively promote and fully explain the value of additional work to customers to ensure you maximize the profit generated from the service while maintaining the bond of trust
- Work alongside the service team/departments to deliver an exceptional customer service experience
**About you**:
- The flexibility and willingness to learn
- The ability to work under pressure
- The ability to work accurately, with attention to detail
- Strong communication skills
- Excellent interpersonal and customer facing skills
- The ability to work as part of a team
- IT skills
- Full UK Driving License required
**In return we’ll offer**:
- Salary: £18,135 - £25,195 p/a
- Employee and family discounts
- Referral scheme
- Life assurance
- 22 days holiday plus bank holidays
- Health and Wellbeing benefits
- Opportunities to continue training
**Hours of work**: Monday to Friday, Saturdays/Thursday late night on a rotational basis (46.5 hours per week)
**Salary**: £18,135.00-£25,195.00 per year
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Haybridge Road: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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