Service Advisor

6 months ago

Telford, United Kingdom Tallis Amos Group Full time

**Service Advisor - Allscott**

**£28-32k DOE and benefits package**

Are you outgoing, personable and able to **build relationships** quickly? Do you have a strong knowledge of **agricultural or specialist turf** equipment? Can you articulately **communicate** the benefit to the customer of keeping **machinery** in A1 condition?

**Tallis Amos **are experiencing a period of **growth** and with that in mind, we are looking to hire into our business a **Service Advisor **to help us book **service** appointments. The role is pivotal within the depot as it will drive the growth of our service departments to ensure we are **maximising the customer accounts** we hold whilst also **delivering quality **service to our customers. The position will be the **main interface **between the customer and service department helping to oversee **workshop workflow** and schedule of service, both in depot and mobile.

Reporting directly to the service manager, you will receive calls and allocate work to the technicians via **IBCOS** **Gold** to ensure that they are kept busy to maximise **efficiency** of their workload. You will also be making calls out directly to customers to **market service and parts** sales using the **TAG CRM system**. There will be responsibility to **monitor** customer machinery through **remote service tools **and contact them to prospect for service and **parts** as well as allocate work to technicians based on criticality of repair and available **inhouse expertise**. Other duties will include **quoting** for repairs, informing and updating customers on **repair and part lead times **as well as consulting with customers on **part suitability.**

**Essential Criteria**
- Excellent verbal and written communication skill
- Strong sense of business development and commercial acumen
- Ability to work weekends on a rota basis

**Desirable Criteria**
- Strong knowledge and understanding of agricultural and/or turf machinery
- In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training. _

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: VA153

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