Customer Service Advisor

5 months ago

Telford, United Kingdom AMP Clean Energy Full time

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age - the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.

**About the Opportunity**

We have a fantastic opportunity for a Customer Service Advisor to join our internal team based within our Telford operations hub, were you will be responding to a variety of enquiries from customers and delivering a varied service within a friendly, supportive and multi-skilled team.

Interested? If you are passionate and driven and enjoy making a difference - AMP can offer you the challenge and opportunity you’re looking for.

The role will involve:

- Taking sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
- Ensuring all customer queries / complaints are logged on to the CRM system and to update and accurately record and retrieve customer information from computer systems and CRM systems
- Following up on enquiries / expressions of interest providing information to secure new business
- Providing quotations for new / existing customers from company pricing matrices, trying to secure all business and signing said customers up to a relevant contract
- Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits. Processing payments via sage pay liaising with finance and credit control to ensure successful payment
- Making outbound sales calls to renew existing contracts, reach out to potential new customers, make new contacts, develop positive links, and provide information and working closely with the Regional Sales Manager to gain new business through cross sell and up sell opportunities
- To build relationships with customers for your assigned key accounts

**What we are looking for**:

- Customer service experience
- Demonstratable experience using CRM systems
- Experience of taking inbound and outbound calls
- Excellent interpersonal and communication skills to build good working relationships internally and externally
- Strong organisational and administration skills
- Ability to identify and solve problems
- Excellent Microsoft Office skills
- Experience of Account Management is desirable but not essential

**What will we offer in return?**

We’ve built a culture founded on honesty, working hard, and enjoying ourselves. And we have created a workplace where everyone feels more connected, heard, and valued. You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include
- 26 days annual leave entitlement plus 8 days for public holidays
- Life Insurance
- Employer pension contribution
- Healthcare Cash Plan
- Access to advice, counselling, and support
- Access to GP services
- Wellbeing tools and resources
- Shopping and lifestyle discounts
- Discounted gym membership

**Additional Information**:

- Location: Telford, TF1 7AF - due to the location, we would advise that public transport is not easily accessible
- Salary: £24,000 - £26,000
- Hours of work: Monday to Friday 08:30 -17:00/ 08:00-16:30 (on a rota alternate weeks), 30 minutes unpaid lunch
- Contract Type: Permanent

To ensure that you receive the best start to your career journey with AMP, we will provide you with a full onboarding plan along with any additional training that will support your transition into your new role and team.

**Safer Recruitment**

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

**Equal Opportunities**

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please tell us your salary requirements

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Telford (preferred)

Work Location: In person

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