Customer Service Advisor

1 week ago

Telford, United Kingdom Prince Personnel Limited Full time
Customer Service Advisor
Telford
Permanent
£24,000 + annual bonus
Monday-Friday 8:30am-5pm / 37.5 hours per week
25 days holiday + bank holidays, company pension scheme, health insurance + annual bonus
Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a permanent basis. The role will be based in a clean modern office environment within a friendly and supportive team. The benefits will include 25 days holidays + 8 bank holidays and access to the Health Scheme.
Responsibilities and duties will include, but not limited to:
* Deliver first-class customer service
* Schedule appointments for engineer call outs
* Raise Orders and Invoice reconciliation
* Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
* Internally transfer calls to provide a great level of service and seamless experience for the customer
* Respond to written enquiries and complaints in a professional and timely manner
* Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
* Accurately record customer data in accordance with legal requirements under the Data Protection Act
* Support the Customer Service Supervisor with any other administrative duties, as required in the context of the role
Skills and Experience
* Experience working in an environment where customer service is paramount
* A proactive approach to building relationship internally & externally
* Excellent communication skills and telephone manor
* A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
* Confident in dealing with telephone and email queries
* A natural listener and problem solver who is both empathetic and patient
* Able to remain calm when dealing with emotional, difficult or distressed customers
* Quick and accurate keyboard skills and experience of using databases
* IT literate in a range of Microsoft and Google applications
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26177

  • Customer Service Advisor

    3 weeks ago

    Telford, United Kingdom CRA Group Ltd Full time

    **Do you wish you could use your customer service advisor skills in work that really matters?** As an Asylum Decision Maker, you will help protect some of the most vulnerable people in the world and making life-changing decisions to help their future. If you are motivated to work hard helping people while maintaining vital and effective immigration...

  • Customer Service Advisor

    2 weeks ago

    Telford, United Kingdom Prince Personnel Limited Full time

    Customer Service Advisor Telford Permanent £24,000 + annual bonus Monday-Friday 8:30am-5pm / 37.5 hours per week 25 days holiday + bank holidays, company pension scheme, health insurance + annual bonus Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a permanent basis. The role will be based in a...

  • Customer Service Advisor

    4 weeks ago

    Telford, United Kingdom Prince Personnel Full time

    Area Telford Job type Permanent Salary Up to £24,400 depending on experience. Benefits - 28 days holiday including Bank Holidays, Pension and Cashback healthcare scheme Reference DE25894 Date added Wednesday, 7th Feb 2024 This is a fantastic opportunity to join a well - established and successful company in Telford. This is a permanent Customer...

  • Customer Service Advisor

    4 weeks ago

    Telford, United Kingdom AMP Clean Energy Full time

    As AMP Clean Energy’s low carbon heat and power business continues to grow, we are looking for an experienced **Customer Service Advisor** to work within our Telford contact centre / operations hub as part of the internal sales team. If you want to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get...

  • Customer Service Advisor

    7 days ago

    Telford, Telford and Wrekin, United Kingdom Barclays Full time

    Customer Service Advisor - BranchTelford£23,300 per annum + Excellent BenefitsBetween 7am and 11pm Monday - Sunday - 35hrs per weekAs a Barclays Customer Service Advisor - Branch this is an exciting opportunity to be at the forefront of our passion for customer service - and right now our customers need us more than ever. You will be serving the more...

  • Customer Service Advisor

    2 weeks ago

    Telford, United Kingdom Prince Personnel Full time

    Up to £24,400 depending on experience | Ref: DE25894 Contract: Permanent First advertised: Tuesday, 23 Jan, 2024 **Contact**: **Darren Evans**: **Area**: Telford **Job type**: Permanent **Salary**: Up to £24,400 depending on experience **Hours**: Monday - Thursday 8:30am-5:00pm, Friday 8.30am - 4.00pm **Reference**: DE25894 **Date added to...

  • Customer Service Advisor

    3 weeks ago

    Telford, United Kingdom SF Recruitment Full time

    SF are recruiting for a Customer Service Advisor to join our clients growing team in Telford. £24,000 Per Annum Permanent Contract Roles/Responsibilities: - Handle customer service tasks within a busy environment. - Reviewing customer orders. - POD retrieval. - Delivery progression. - General customer queries on orders or invoices. - Learn and understand...

  • Nucare Customer Service Advisor

    3 weeks ago

    Telford, United Kingdom NuCare Full time

    Are you an experienced Customer Service Advisor who is looking for a new career? Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience? Have you an interest in helping your community with its health? **About the opportunity**: We are currently looking for a NuCare Customer Service Advisor who has a...

  • Customer Service Advisor

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Tardis Hire Full time

    Tardis Environmental UK Ltd are a well-established portable toilet and tanker hire business that operate a large fleet of HGV and LGV vehicles across various locations situated throughout the UK.We hire temporary waste and water solutions from 1000ltr waste and water storage tanks up to 30.000ltr storage tanks. Currently members of FORS and hold Gold...

  • Customer Service Advisor

    2 days ago

    Telford, United Kingdom Dukeshill Ham Company Limited Full time

    _**About Us**_ Dukeshill, established in 1985 and headquartered in Telford, is a luxury artisan fine foods brand, with a Royal Warrant from HM The Queen. Our uncompromising approach to the quality of our products and our commitment to the highest level of customers service is what makes our business so special. We predominantly sell our products direct to...

  • Customer Service Advisor

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Prince Personnel Full time

    Up to £24,400 depending on experience | Ref: DE25894Contract: PermanentFirst advertised: Tuesday, 23 Jan, 2024Contact:Darren Evans:Area: TelfordJob type: PermanentSalary: Up to £24,400 depending on experienceHours: Monday - Thursday 8:30am-5:00pm, Friday 8.30am - 4.00pmReference: DE25894Date added to website: Tuesday, 23 Jan, 2024Description:This is a...

  • Customer Advisor

    3 weeks ago

    Telford, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Southwater Shopping Centre, Telford on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people...

  • Customer Service Advisor Administrator

    2 weeks ago

    Telford, United Kingdom Prince Personnel Limited Full time

    Customer Service Advisor Telford Permanent £24,000 + annual bonus Monday-Friday 8:30am-5pm / 37.5 hours per week 25 days holiday + bank holidays, company pension scheme, health insurance + annual bonus Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a permanent basis. The role will be based in a...

  • Customer Service Advisor Administrator

    2 weeks ago

    Telford, United Kingdom Prince Personnel Limited Full time

    Customer Service AdvisorTelfordPermanent£24,000 + annual bonusMonday-Friday 8:30am-5pm / 37.5 hours per week25 days holiday + bank holidays, company pension scheme, health insurance + annual bonusOur well-established client in Telford is looking for a Customer Service Advisor to join their team on a permanent basis. The role will be based in a clean modern...

  • Customer Service Advisor

    1 month ago

    Telford, United Kingdom HydroSure Global Ltd Full time

    Customer Service Advisor, (Maternity Cover) HydroSure Global Ltd Maternity Cover with the potential to go permanent for the right candidate. Contract: Fixed term, Maternity Cover Monday - Friday - 37.5hrs Hours: 09:00-17:00 We are seeking a talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through...

  • Customer Service Advisor

    3 weeks ago

    Telford, United Kingdom HydroSure Global Ltd Full time

    Customer Service Advisor, (Maternity Cover) HydroSure Global Ltd Maternity Cover with the potential to go permanent for the right candidate. Contract: Fixed term, Maternity Cover Monday - Friday - 37.5hrs Hours: 09:00-17:00 We are seeking a talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through...

  • Customer Advisor

    7 days ago

    Telford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    3 weeks ago

    Telford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    3 weeks ago

    Telford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Service Advisor

    1 month ago

    Telford, United Kingdom HydroSure Global Ltd Full time

    Customer Service Advisor, (Maternity Cover)HydroSure Global LtdMaternity Cover with the potential to go permanent for the right candidate.Contract: Fixed term, Maternity CoverMonday - Friday - 37.5hrsHours: 09:00-17:00We are seeking a talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and...