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Customer Services Advisor

5 months ago

Telford, United Kingdom McNamara Recruitment Full time

**Customer Complaints Advisor (Temporary Contract)**

**Hybrid, working from home 3 days each week**

**Based in Telford**

**£10.42 per hour**

he role is initially a 2-month contract but could possibly be longer.

Hours of work: Monday - Thursday 9:00am - 5:30pm, Friday 8:30am
- 5:00pm (Working from home on a Monday, Tuesday and Friday).

Are you a peoples person who enjoys building customer relationships whilst doing it your way, rather than working from a script?

Do you want to work for one of the fastest growing companies in the UK, where you will be a huge part of the customers journey?

You will be working in one of the busiest teams for this business, where you will be empowered to make your own decisions, whilst being offered full support to enable you to do your job. You will be working for an extremely friendly and supportive company, who are in a positive to be able to offer more long-term opportunities to their temporary members of staff due to continues growth.

Your duties will involve:

- Working on a variety of cases, building relationships and dealing with residents.
- You will be dealing with incoming calls which will be mostly complaints.
- As an experienced complaints advisor you will be responsible for seeing each complaint through to completion.
- Liaising with and building relationships with internal colleagues.
- Updating customers information onto their in-house system.

**Job Types**: Full-time, Fixed term contract
Contract length: 2 months

**Salary**: £10.42-£10.43 per hour

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: In person