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Relocation Consultant

5 months ago

Basingstoke, United Kingdom Alchemy Global Talent Solutions Ltd Full time

Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.

This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.

Duties of the Relocation Consultant position include;

* Management of full client portfolio from first enquiry to completion of the relocation

* Briefing the relocating employee to make them aware of the entire relocation process

* Organising property viewings and visits for assignees

* Offering advice and report recommendations to clients, or appointing third parties where appropriate

* Acting as a main point of contact for clients and relocating employee, as well as team members and account managers

* Delivery of excellent client service across a diverse range of clients and cultures

* Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements

* Select and appoint third parties when required (marketing agents, furniture rental etc)

* Authorise employee expenses and third-party supplier invoices

* Negotiate home purchase and sale prices

* Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members

* Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers

* Initiate development opportunities

* Assisting account managers with checking policies and ensuring changes are carried out

* Responsible for service of delivery within budget

Experience and desirable skills required;

* Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload

* Understanding of relocation, letting procedures, and tenancy agreements preferred

* Experience in working in a customer service role

* Ability to manage own workload under pressure

* MS Excel, Outlook, and Word proficient

* Confident and proactive

* Passionate about delivering exemplary client service in line with company guidelines