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Client Engagement Coordinator

5 months ago

Basingstoke, United Kingdom Rootshell Security Ltd Full time

Rootshell Security Client Engagement Coordinator will be partly office based in Basingstoke and partly remote. Would be required to provide an excellent level of service to our clients and all involved. The client engagement team will be responsible for project management, scheduling the pentests, tracking financials and documentation. The team will be the main point of contact liaising with clients and will manage the consultants' calendar on a daily basis.

**Reports to**: Client Engagement Team Manager

**Responsibilities**:

- Client account management, managing multiple projects at once and client liaison on a daily basis.
- Managing scheduling calendar
- Ensuring the team are keeping their client project sheets, trackers, forecasts, and figures up to date
- Hosting conference calls
- Tracking Documents through QA and ensure these are delivered to clients in a timely manner to meet SLA’s
- Helping to ensure monthly, quarterly, and yearly targets are met
- Attending client service review meetings
- Booking travel and Hotels for all consultants
- Managing consultants/personal clearances (SC, DV, etc.)
- Daily Forecast reporting
- Monthly onsite and overtime figures
- Project Management
- Organising Company updates, events, and Christmas parties
- Any other duties deemed necessary to complete the role successfully

**Minimum Educational Qualifications**:

- C grade or above in IT computing skills (Word, Excel)

**Minimum Previous Experience**:

- Self-motivated, with the ability to manage and follow up on multiple tasks simultaneously
- Strong Microsoft Project and Excel capabilities
- Experience working with clients in a support role
- Understanding of ISO 9000, 20000, or 27000 series, CoBIT or ITIL practices are desirable
- Prince II, IT Project+, CAPM, PMP, or other PMI certifications are desirable
- Demonstrate strong organisation skills
- Able to work in a team environment

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Basingstoke, RG24 8WD: reliably commute or plan to relocate before starting work (required)

Work Location: In person