Service Support Co-Ordinator

An exciting opportunity has arisen for a passionate, proactive, and autonomous team player to join the Paediatric team as Service Manager for Paediatric services. This post is covering maternity leave and would be ideal for someone looking for an opportunity to support career progression.


The post holder will be primarily responsible for the day to day operational management and service improvement of paediatric services.


The Paediatric service is welcoming and supportive and comprises of innovative clinical teams passionate about delivering safe, high-quality care to BCYP and their families across West Suffolk.


Autonomy to operationally manage, represent and influence a variety BCYP services including, cardiology, oncology, epilepsy, renal, frenulotomy, diabetes, allergy, respiratory and many more
Neonatology in relation to medical staffing provision
The ideal candidate will have excellent communication, time management skills and be able to work under pressure. The candidate will have proven experience working at Service Manager level working in NHS acute services.


The post holder will oversee the allocation of resource across paediatric services in collaboration with clinical lead and matron. This will include overseeing medical rota management, UEC pathway management and RTT pathway management. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of services as well as addressing any non-clinical issues impacting on service delivery eg) estates/IT.


Contract negotiations support by trust corporate teams
Service re-design to include business case development where required
Change management
Winter planning supported by clinical teams
To participate in the trusts tactical command rota and divisional manager of the day role

This post will provide line management for the departments rota co-ordinator, a key role for the department ensuring safe medical staffing cover to paediatric and neonatal inpatient and outpatient services. In addition, will provide shared line management of the departments CANPs and PAs.
BeKnown at West Suffolk NHS Foundation Trust. By our community


We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.


The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.


Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.


Whatever your role or ambition, we want to help you be the best you can be.


We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.


Facilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff.
To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and established

~ Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning.
Provide regular reports, explanatory data and action plans to rectify any problem areas to the
Monitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training.

~ Planning and organisational Skills:


To assume operational responsibility for the provision and development of designated service(s).
Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM.
To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate business and service plans ensuring that these correspond with Trust objectives and requirements.
Ensure the service has robust plans for dealing with major incident
To undertake ad hoc projects as requested by the
To take part in the Divisional Manager of the Day rota as required.

~ To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. Develop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk.
Implement Trust Policies such as Risk Assessment and Incident
To investigate and respond to complaints in accordance with the Trust complaints
Provide regular reports, explanatory data and action plans to rectify any problem areas to the
Work within the legal guidelines, for example Health and Safety, Manual Handling, Data

~ To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to.
To monitor and manage a delegated budget for the designated service(s).

~ Leadership and management:


Ensure Trust Policies and Procedures are adhered
Maintain comprehensive records of staff, including annual leave and absence
Identify and address performance and disciplinary
Ensure there is an IPR/appraisal programme in the service and that each member of the service has personal
Ensure individual training needs are assessed and individuals have personal development
To participate in the Trusts Tactical Command rota and Divisional manager of the day role
To represent the service and Division at internal and external meetings
Contribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives.
Work with the SOM to develop and refine performance standards for the service, where available utilising national standards i.e. NICE guidance, NSF's, Quality, CQUIN etc.
Monitor service performance and ensure that KPIs are met within allocated resources and agreed
To report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary.
To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions.

oMBA or post graduate management qualification


oExperience working at Service Manager level
oExperience with annual job planning
oBusiness planning
oFinancial management
oProject management
oStaff management
oChange management
oProject management experience
oExperience with annual consultant job planning
oExperience with medical staff

oAnalytical and report writing
oProven change management skills
oExcellent time management skills
oAn understanding of the NHS locally and key policy issues that affect business performance


Personal qualities
oInterest in personal and professional development
West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust