Remote Senior Service Coordinator
4 weeks ago
Service Coordinator Haverhill (9 month Maternity Leave Cover)
£Monday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based)
Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements.
Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)
• Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately
• Log phone calls and keep customers regularly updated on the status of their enquiry
• Regularly check IT/Call Management systems to identify calls that require additional processing or support
• Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements
• Provide first level triage for all software queries/issues where required
• Assist engineers and subcontractors to test customer systems in order to resolve outstanding incidents
• Provide reports on the status of works and projects as requested by customers
• Prepare quotes/sales orders for chargeable equipment and raise purchase orders for Sub Contractors where necessary
• Proficient in Microsoft Office
• Articulate and friendly phone manner
• If you are interested in this role, please apply with an updated CV, or call the office on (phone number removed) for further information. Remember: You should never send cash or cheques to a prospective employer, or provide any financial information.Please get in touch if you see any roles asking for paymentsor financial details from you.
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