Aftercare Co-ordinator

I-MEX (M&E) Ltd are a building services engineering provider based in Bury St Edmunds in Suffolk.

I-MEX were formed in 2013 and undertake work across all sectors, however, specialises in high-rise residential schemes within Central and Greater London, East Anglia and Hertfordshire.

An opportunity has arisen for an **Aftercare Co-ordinator **to join our expanding team within our new custom-built offices in Risby, Bury St Edmunds.

As our **Aftercare Co-ordinator,** you will be responsible for dealing with our Clients’ customer services teams, day-to-day management and administration relating to all customer concerns as well as allocating jobs to the I-MEX aftercare team and subcontractors in order to resolve any issues within a resident’s new home.
- **Typical day-to-day duties will include but are not limited to**:_
- Oversee allocation of work to the aftercare operatives, the existing site teams and/or subcontractors in order to investigate and resolve any issues that have been reported.
- Maintain reasonable timescales for customers for any remedial works whilst ensuring that customers are kept informed throughout any process taking place in their home.
- Ensure data is being recorded correctly for all customer issues and KPIs on our Clixifix Software.
- Order products for collection to enable operatives to complete their scheduled tasks.
- Contacting manufacturers with any product failures to request replacements.
- Preparation and issue the weekly defects report as directed by the Procurement Manager.
- Offer feedback to the business in relation to defective materials and common faults.
- Ensure maintenance routines are completed and documented.
- **Some desirable attributes for this role would be**:_
- Previous experience working in a similar environment.
- Good understanding of Microsoft Office, Excel, Outlook.
- Ability to empathise with residents.
- Good planning and organisational skills.
- Problem solving and decision making.
- A polite, tactful and assertive attitude.
- Patience and calmness under pressure.
- Excellent communication skills.
- Good team working skills.
- **Benefits of the role include**:_
- _08:30 to 17:30 with an hour for lunch Monday - Thursday. 08.30 to 16.30 Friday._
- _20 days holiday and additional days off at Christmas at the discretion of the Directors. This increases to 22 and 25 days subsequently after continued service._
- _Contributary Company pension scheme (age 22 and above)._

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

COVID-19 considerations:
Weekly lateral flow testing encouraged for good practice and to respect fellow work colleagues.

Work Location: One location

Application deadline: 17/02/2023