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IT Services Administrator

2 months ago

Newcastle upon Tyne, United Kingdom Fenwick Full time €25,000

We have an exciting opportunity for an IT Service Administrator to join our IT team, within our Fenwick Newcastle office.
Up to 25% discount in all Fenwick stores and fenwick.33 days annual leave (inclusive of 8 bank holidays).
~ A buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
~ Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
~‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
~ WeCare -24/7 GP, wellbeing advice & support service.
~ Cycle to Work scheme.
~ Hybrid Working (Typically Thursday and Friday working from home).


So, more about our IT Service Administrator role...

As an IT Service Administrator at Fenwick, you'll document standard operating procedures, track and follow up on actions, and manage general administration tasks. Your role will involve active participation in supplier management by attending Service Management Reviews, assessing supplier performance against SLAs, and monitoring KPIs.

You'll play a key part in planning and coordinating support agreement renewals, gaining a deep understanding of Fenwick's IT support contracts, and liaising with suppliers and business stakeholders. Financial governance and control are crucial aspects of this role, requiring you to raise purchase orders, analyse invoices, and maintain budget records. Additionally, you'll conduct software license audits for platforms such as Microsoft Office 365, Dynamics 365, and SQL.

In this position, you'll become familiar with relevant IT systems and platforms like Mulesoft, SharePoint, and Loqate, monitoring their utilisation for capacity management. You'll stay ahead of IT industry trends, tools, and best practices to identify beneficial opportunities for Fenwick. Additionally, you'll manage changes using the Fresh Service ITSM tool, ensuring all changes are properly captured, tracked, and updated throughout the Change Lifecycle.

An understanding in an ITIL v3 or 4 environment, change management, supplier management, service transition and service acceptance.
Understanding of compliance standards such as IT audits, risk management, service review and budget management.
Experience of Information Technology & Business Administration, or a related field.
Knowledge of IT systems and terminology is desirable.

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.