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Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Job purposeThe customer is at the heart of everything that we do. This role plays an important part in the service we provide to our customer. You will be passionate about delivering a high quality and professional customer experience. You will have excellent verbal and written communication skills.

You will be organised and able to multi-task. You will support all Workforce Recruitment Services areas which include service delivery/operations, business improvement, stakeholder and engagement, training and support, performance analytics/MI and the project team. You must be flexible, committed to continuous improvement, adaptable and prepared to move quickly between all tasks or duties. In this role, you are accountable for: 1.

Creating and maintaining administrative systems. 4. Co-ordinating and arranging attendance at external events using various internet-based tools. 5.

Preparing material, packs and presentations as required using word, PowerPoint and excel. 6. Managing travel and accommodation bookings across the service. 7.

Taking minutes, preparing agendas, and supporting the team at meetings or events. This may involve occasional national travel and overnight stays. 8. Raising requisitions and ensuring invoices are correct before requesting authorisation for payment.

9. Preparing and co-ordinating articles for newsletters. 10. Preparing and co-ordinating management information for use internally and externally using PowerPoint and excel.

11. Liaising with colleagues internally to meet deadlines for example the delivery of service reports, project tasks, data requests and training and support materials. 12. Administering, maintaining, and updating the intranet and internet content and pages.

13. Providing management information on administration tasks as required in an accurate and timely manner. 14. Continually maintaining an awareness of the services including system developments, communication plans, training plans and project delivery.

15. Working with a mínimal amount of supervision, to manage own work and make decisions in own work area. 16. Contributing to service improvement through building effective working relationships with colleagues and customers.

17. Contributing to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements. 18. Identifying personal training needs and works with their manager to establish personal objectives.

19. You may be required on occasions to perform extra tasks, which would support a business need, or that offers you an individual development opportunity. In addition to the above accountabilities, as post holder you are expected to.1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2.

**Working relationships Responsible to**: Workforce Recruitment Services, Business Manager and Customer Co-ordinatorResponsible for: Not Applicable Key relationships and connections 1. Workforce Recruitment Stakeholders, Senior Service Delivery Managers, Stakeholder and Engagement Manager, Training and Support Manager, Performance Analyst/MI Team, Business Improvement, Project Team, Contact Centre and Communication Lead.