2nd Line Support Engineer, Microsoft

3 weeks ago


Newcastle upon Tyne, United Kingdom Mandata Limited Full time

Our 2nd Line Support Engineer is responsible for troubleshooting technical issues & providing 1st and 2nd line technical support to our clients, providing timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group.
Identifying software solutions.
Installing and configuring software.
Supporting the roll-out of new software applications.
Testing and evaluating new technologies.
The ability to support non-technical customers and explain complex IT concepts in simple terms.
A commitment towards delivering quality customer service to internal and external customers.
Ability to work with relational databases using SQL is essential.
These values are the foundation of our culture, and we are all responsible for using them to shape our future. Hybrid working
• Healthcare cash plan
• Birthday day off
• Electric vehicle salary sacrifice scheme
• Paid volunteering leave
• Tech/home salary sacrifice scheme
• Enhanced family leave policies
• Company & personal bonus scheme
• Employee share scheme
• 25 days holidays plus bank holidays (increases with length of service)
• Life assurance cover
• Company sick pay entitlement (length of service dependent)
• Cycle to work scheme
• Employee assistance programme



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