Facilities Administrator
2 weeks ago
Facilities Manager
Full Time
Resourcing Group are recruiting for the world's leading commercial real estate services firm with offices located around the globe.
We are recruiting for an experienced Facilities Manager to manage both Hard and Soft Services for their prestigious client based in Reigate, Surrey
The FM, matrix reporting to the Associate Director Corporate Services, will be responsible for the delivery of services including maintenance & engineering, cleaning, catering, moves and changes, reception, switchboard, shuttle bus services, health & safety services, archiving and postal services, amongst others. Engineering, catering, cleaning, archiving and shuttle bus services are contracted out and the SCSM will be responsible for overseeing the operation of these contracts. Staff management skills are critical and you will need to drive a culture of exceptional customer service to ensure service delivery of the highest standards.
The SCSM will work closely with key customers and you should be able to demonstrate effective management skills and techniques, be familiar with Microsoft systems and have an excellent eye for detail. The nature of the post will require you to think on your feet and provide creative solutions to a variety of challenges daily.
Excellent inter-personnel and communication skills are essential and as a member of the Corporate Services management team, you will play a key role in building collaborative partnerships with every business group in the organisation.
Provide effective leadership and management of the facilities management operational teams, including engineering & maintenance, cleaning, catering, post room services, reception & switchboard, grounds maintenance, security, transportation and administration to ensure effective day to day services; Ensure high standards of delivery, complying with company policy & procedures as well as continually striving to improve processes and productivity.
Oversee the planned maintenance regimes for all buildings, including critical engineering services.
Assist in the project management of building maintenance and plant replacement projects and support the implementation of new projects
Implement management ideas and processes to achieve the groups' goals and objectives ensuring you support the overall plans and strategies of the Head of Corporate Services.
With effective leadership and managerial skill, achieve and maintain high performance of the Corporate Services team while ensuring the department is adequately and appropriately staffed
Provide management of direct reports and work with HR in relation to resourcing, development and performance management
Ensure good channels of communication are open and that they provide an effective link between senior management and the teams.
Ensure the catering team delivers excellent food, beverage and hospitality services to FIL and its visitors
Oversee space planning and moves and changes through regular meetings with the business groups that occupy the site to ensure increases in headcount are incorporated in short and long term planning.
Build strong relationships with business managers and senior stakeholders to encourage open communication to ensure early insight into changing requirements.
Ensure the Corporate Services Business Continuity Plans for the site are in place and kept updated. Use your detailed knowledge of the sites to manage the properties in the event of an incident or disaster to ensure minimum disruption to the business and direct the teams to ensure the building always remains open for business in the event of any emergency situation
Passionate about the provision of the highest standards of customer service with a proven track record in delivering excellence.
Proven people management skills, with the ability to motivate teams and affect changes required to drive performance and behaviours.
Good basic understanding of M&E services, contracts management and financial management.
Flexible, able to work well within a pressured, fast moving and complex environment and able to work effectively in a team.
Extensive experience in a similar role providing facilities management services.
Ideally gained within a financial services environment
Practical experience in working with supply partners to deliver a seamless, integrated service
Customer services experience and the ability to communicate at all levels
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