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Digital Insight Analyst
4 months ago
Select how often (in days) to receive an alert:
Fixed-Term: 12 months
Location: Hybrid (London or Corby)
RS Group is seeking a Digital Insight Analyst for a 12-month fixed-term contract. In this role, you will identify opportunities to enhance the digital customer experience using our current data and insight tools. Your insights will drive conversion rate optimization, shape product backlogs, and prioritize delivery and experimentation pipelines.
What you’ll be doing
- Serve as the lead subject matter expert and main contact for commercial optimization teams regarding digital insights.
- Analyze current data to identify opportunities and areas for web improvement.
- Support the creation of measurement frameworks with Product Owners to track approved KPIs.
- Use data and commercial knowledge to support and challenge the Digital Optimization teams in decision-making and development pipeline.
- Produce dashboards highlighting key customer paths and tracking specific page KPIs, such as add-to-carts and bounce rates.
- Conduct regular in-depth analysis on KPI performance across the digital experience.
- Provide weekly reporting and understanding of digital KPIs across domains (Red/Amber/Green status).
- Build close working relationships with Product Management, Experimentation, MarTech (data layer), and Business Insights teams.
- Review and analyze the competitor landscape to generate new insights for the digital delivery teams.
About you
The Digital Insight Analyst is critical in optimizing online experiences to achieve commercial targets.
As we focus on areas with the largest commercial impact, the ideal candidate will have:
- Experience with Adobe Analytics (preferred) or Google Analytics
- Search platform and search user journey experience
- Ability to manipulate large datasets using visualization tools such as PowerBi
- Experience with omnichannel, multi-touch attribution
- Strong problem-solving skills and commercial acumen
- Excellent communication skills, comfortable presenting to large groups at all levels
- Experience in a digital-oriented business
- Ability to multi-task across multiple projects
- Strong teamwork and stakeholder management skills
- Experience with Agile and continuous product discovery methodologies
The extras you’ll get
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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