Customer Service Team Leader

3 weeks ago


United Kingdom Escape Recruitment Services Full time

Escape Recruitment Services Commercial Division are supporting recruiting for our client, a successful growing SME organisation based in Kilmarnock; they have an exceptional opportunity for an experienced Customer Service Team Manager to join them on a permanent basis. Day to day operation management of the Customer Service team (circa. Ensure that excellent customer service is delivered as standard to internal and external customers
Coach, develop and train the Customer service team
Use data to create planning and monitoring KPI’s
Ensure team are achieving Customer service level agreements
Attend and participate in Management Sales meetings
Provide hands-on support to team members as required
Previous experience of working in a similar role which would include Team Manager, Team Leader, Customer Service Manager etc
You will be able to demonstrate your people management experience, whilst working in a fast paced, hands-on operation role
Exceptional communication skills, able to lead by example by delivering high customer service standards
Strong commercial and business acumen
Exceptional planning and prioritising skills



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