Customer Service

2 weeks ago

United Kingdom William Grant & Sons Full time

To manage, lead and coach a regionally specific Customer Relations team to deliver excellent service, by managing all near term demand / order activity and building relationships and knowledge in markets

Main Responsibility

  • Oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards
  • Support Area Leader to deliver third party distributor demand forecast, working directly with distributors and in collaboration with the BBU through the S&OP process
  • Liaise with and work closely with our customers to manage order book and drive stability for bottling operations and our supply partners – ensuring incoming orders are processed to optimise customer service.
  • Own and deliver the daily operating rhythm processes for the key markets / regions - chairing meetings and highlighting risks and perform a key role in the S&OP process
  • Deliver proactive order book management and encourage timely order flow from customers, to ensure incoming orders are processed to optimise customer service
  • Support Area Leader to deliver the demand management tasks required for a smooth transition of products through the different product lifecycle stages, launch (including PIPO management), optimisation, change-management, run down, end of life
  • Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner
  • Monitor and deliver customer service level agreements (SLAs) and liaise with all relevant teams to deliver the best possible service levels – establishing professional and productive relationships with third parties & ODC’s
  • Deliver data analysis as required in order to communicate information and aid decision making in the attainment of agreed service standards - reporting on relevant performance metrics (e.g., Lead-time, OTIF, forecast accuracy, SLA adherence) taking appropriate corrective actions when necessary
  • Maintain a proper process framework and detailed process documentation with the appropriate governance structure, ensuring overall compliance requirements in relation to all relevant legislation and paperwork are met (e.g., excise/duty)
  • Monitor resourcing across the teams – facilitating pooling of individuals within and across teams where there is a requirement to do so

Our Ideal Candidate

The ideal candidate will have a strong background in supply chain management, with proven experience in overseeing strategy implementation and maintaining high service and quality standards. You should excel in managing customer relationships, demand forecasting, and S&OP processes, ensuring smooth operations and proactive order management. Excellent communication skills and the ability to build productive relationships with stakeholders are essential. Experience in managing product lifecycles and resource allocation across teams is highly desirable.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.

Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.

We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.

  • Customer Service

    2 days ago

    United Kingdom Spring Resourcing Solutions Ltd Full time

    We are looking for a Customer Service Representative for a logistics client based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry.There's lots to learn in this role, you'll provide support to customers who have questions or queries...

  • Customer Service Team Leader

    3 weeks ago

    United Kingdom Escape Recruitment Services Full time

    Escape Recruitment Services Commercial Division are supporting recruiting for our client, a successful growing SME organisation based in Kilmarnock; they have an exceptional opportunity for an experienced Customer Service Team Manager to join them on a permanent basis. Day to day operation management of the Customer Service team (circa. Ensure that excellent...

  • Director of Customer Service

    2 weeks ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage Sector Location: Zug, Switzerland, Remote UK, or Netherlands Industry: Food & Beverage Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic...

  • Director of Customer Service

    2 weeks ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage Sector Location: Zug, Switzerland, Remote UK, or Netherlands Industry: Food & Beverage Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic...

  • Customer Service Advisor

    2 days ago

    United Kingdom Succeed Recruitment Solutions Full time €30,000

    We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis. Successful candidates will play a key role in providing exceptional customer service for our client’s customers across all communication...

  • Customer Service Advisor

    2 days ago

    United Kingdom Succeed Recruitment Solutions Full time €30,000

    We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis. Successful candidates will play a key role in providing exceptional customer service for our client’s customers across all communication...

  • Director of Customer Service

    2 weeks ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage SectorLocation: Zug, Switzerland, Remote UK, or NetherlandsIndustry: Food & BeverageAre you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team. This...

  • Director of Customer Service

    1 week ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage SectorLocation: Zug, Switzerland, Remote UK, or NetherlandsIndustry: Food & BeverageAre you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team. This...

  • Director of Customer Service

    1 week ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage Sector Location: Zug, Switzerland, Remote UK, or Netherlands Industry: Food & Beverage Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team....

  • Customer Service Advisor

    2 days ago

    United Kingdom Solace London Full time

    JOB TITLE: Customer Service Advisor *MATERNITY COVER: 6-8 MONTHS* REPORTS TO: Head of Customer Service DEPARTMENT: Customer Services LOCATION: Remote HOURS: Mon-Fri: 9am-5pm COMPANY PROFILE Solace London is a British Womenswear brand founded by Laura Taylor-Ferguson and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo...

  • Customer Service Advisor

    2 days ago

    United Kingdom Solace London Full time

    JOB TITLE: Customer Service Advisor *MATERNITY COVER: 6-8 MONTHS* REPORTS TO: Head of Customer Service DEPARTMENT: Customer Services LOCATION: Remote HOURS: Mon-Fri: 9am-5pm COMPANY PROFILE Solace London is a British Womenswear brand founded by Laura Taylor-Ferguson and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo...

  • Customer Service Advisor

    4 days ago

    United Kingdom Solace London Full time

    JOB TITLE: Customer Service Advisor *MATERNITY COVER: 6-8 MONTHS*REPORTS TO: Head of Customer ServiceDEPARTMENT: Customer ServicesLOCATION: RemoteHOURS: Mon-Fri: 9am-5pmCOMPANY PROFILESolace London is a British Womenswear brand founded by Laura Taylor-Ferguson and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo share a dynamic...

  • Customer Service Advisor

    4 days ago

    United Kingdom Solace London Full time

    JOB TITLE: Customer Service Advisor *MATERNITY COVER: 6-8 MONTHS*REPORTS TO: Head of Customer ServiceDEPARTMENT: Customer ServicesLOCATION: RemoteHOURS: Mon-Fri: 9am-5pmCOMPANY PROFILESolace London is a British Womenswear brand founded by Laura Taylor-Ferguson and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo share a dynamic...

  • Customer Service Advisor

    3 days ago

    United Kingdom Solace London Full time

    JOB TITLE: Customer Service Advisor *MATERNITY COVER: 6-8 MONTHS* REPORTS TO: Head of Customer Service DEPARTMENT: Customer Services LOCATION: Remote HOURS: Mon-Fri: 9am-5pm COMPANY PROFILE Solace London is a British Womenswear brand founded by Laura Taylor-Ferguson and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo share a...

  • Customer Service Administrator

    2 weeks ago

    United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator, Permanent Role: Customer Service Admin Salary: £23,300 Hours: 8.30am - 5.30pm (Monday - Thursday) & 8:30 - 4:30 (Friday) Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Barnsley. The role of Customer Services...

  • Customer Service Executive

    2 weeks ago

    United Kingdom WeAreAspire Full time €30,000

    Customer Service Executive Are you an enthusiastic and highly organised individual with a passion for customer service? Our London-based client is seeking a motivated Customer Service Executive to join their growing team! ROLE: Customer Service Executive SALARY: Up to £30k DOE LOCATION: London (Greenwich, Hybrid) Company: A vibrant and innovative...

  • Customer Service Executive

    2 weeks ago

    United Kingdom WeAreAspire Full time €30,000

    Customer Service Executive Are you an enthusiastic and highly organised individual with a passion for customer service? Our London-based client is seeking a motivated Customer Service Executive to join their growing team! ROLE: Customer Service Executive SALARY: Up to £30k DOE LOCATION: London (Greenwich, Hybrid) Company: A vibrant and innovative...

  • Customer Service Administrator

    2 weeks ago

    United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator, Permanent Role: Customer Service Admin Salary: £23,300 Hours: 8.30am - 5.30pm (Monday - Thursday) & 8:30 - 4:30 (Friday) Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Barnsley. The role of Customer Services...

  • Customer Service Advisor

    2 weeks ago

    United Kingdom Chartered Insurance Institute Full time €24,000

    Remote, London – City (Please note you will have to complete 4 weeks training onsite) Full time, Permanent Salary: £24k per annum A vacancy has arisen for a full-time Customer Service Assistant within our Customer Service Team. About the role: An integral role to successfully serving our members and customers at the CII, the Customer Service...

  • Customer Service Advisor

    2 weeks ago

    United Kingdom Chartered Insurance Institute Full time €24,000

    Remote, London – City (Please note you will have to complete 4 weeks training onsite) Full time, Permanent Salary: £24k per annum A vacancy has arisen for a full-time Customer Service Assistant within our Customer Service Team. About the role: An integral role to successfully serving our members and customers at the CII, the Customer Service...