Helpdesk/ Customer Service

3 weeks ago


United Kingdom Belcan Technical Recruiting (UK) Ltd Full time

Customer Service Liaison Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.
As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company based in Macclesfield. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. You will be the key connector that ensures the smooth collaboration between the customer and frontline FM services.
You will oversee handling incoming customer service requests, enquires and customer complaints and assigning them to the relevant areas of responsibility. You will act as the 'voice and face' of the Service Desk.
As a Customer Service Liaison, you will manage customer communications, managing their needs and requirements. Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.
Customer service skills and experience
Polite telephone manner and a positive attitude towards customer focus and care
Problem solving and complaint handling
Working Knowledge of SAP
You will be part of an experienced team who will provide guidance and on-site support 5 days a week. As a Belcan Employee you will be entitled to all Belcan's Benefits including, pension, life assurance, food and drink discounts and our salary sacrifice scheme's.
Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security.


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