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Service Delivery Team Leader
2 months ago
Job Title: Service Delivery Team Leader (PMO)
Department: IT
Location: Remote working with monthly travel to Head office in Chandlers Ford
Salary: £54,821 to £61,819
We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector.
Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100 Awards in 2023) the team is on a journey to deliver outstanding software solutions and data services tailored to our customer's needs and requirements.
Our plan is to enhance our position in our current market space, to expand into new sectors; with an aspiration to develop into new geographies.
What Does This Role Involve?
As the Service Delivery Team Leader, you will have responsibility for management of the IT portfolio of change plus the leadership and line management of a multi-functional team.
You will be accountable for the finance, performance, KPI, risk, reporting and governance aspects of the PMO function at a portfolio level.
You will lead on the delivery of methodologies and best practise. This will include a centre of excellence capability, setting the standard for delivery roles.
We are looking for like-minded individuals, who can come with new ideas to enhance the existing team.
What do we need from you?
Your proven experience in both portfolio and embedded PMO environments will give you the solid foundations you need for success in this position.
Your knowledge of PMO best practice will help you to support the continuous improvement of processes and methods, as well as driving the adoption of these within the business.
Your highly developed interpersonal and stakeholder skills will allow you to build strong relationships, influence appropriately and bring people on the change journey together.
Your role might involve having access to some sensitive information, so you’ll most likely need to go through some enhanced security vetting.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Who we are in more detail
Since 2006, Procode has been transforming the way world class services are delivered and reducing cost to serve with our innovative technology solutions.
Our platforms are trusted by hundreds of thousands of end customers and their suppliers every day. This includes our industry-leading smartphone app and Adaptor technology for UK smart meters.
At Procode, we pride ourselves on being at the forefront of Agile methodology adoption and the delivery of the best solutions to our clients. With a deep understanding of the latest techniques, such as Behaviour-Driven Development (BDD) and Test-Driven Development (TDD), which enable us to engage users by creating meaningful scenarios that align with their needs and goals.
As a SaaS provider, we harness the power of cloud technologies to deliver adaptable and scalable solutions that can grow alongside our clients' businesses.
The Important Things (FYI Benefits available from your first day)
- Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Career progression – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl
- Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
- Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
