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Customer Services Team Leader

2 months ago

United Kingdom Elbrus Office & Professional Full time

Job Title: French Speaking Customer Service Executive
West End, London (Hybrid model available after 3-month probation)
Highly Competitive + Bonus

Our forward-thinking client has developed a cutting-edge investment platform that allows for the secure holding and storage of precious metals, including Gold, outside the traditional banking system, with direct access to vaults. As their international business expands, they are seeking French-speaking Customer Service experts to join their London team.

As a native / bilingual French Speaking Customer Service Executive , you will play a pivotal role in managing HNW customer inquiries from initial contact through to transaction completion, ensuring that products are delivered and stored securely.

small - this is a career opportunity that would suit an ambitious individual on an upward career trajectory.

Customer Support: Provide high-standard customer service via phone and email in both French and English
Process Management: Oversee the entire transaction process from start to finish, ensuring smooth execution and compliance with internal procedures.
Quotations: Prepare and manage precise quotations in a dynamic trading environment, proactively following up to enhance sales and customer relations.
Collaboration: Work closely with colleagues in London, Paris and Barcelona, including partnering with the sales team, to provide seamless support.
Shipping Coordination: Support customers with onboarding requirements and coordinate their shipping inquiries.

Experience: Minimum of 3 years’ experience in a Customer Service role ideally within an e-commerce or commodity/product environment.
Language Skills: Fluent in French(native ideally)with fluency in English - NON NEGOTIABLE
Highly competitive salary and performance-based bonus.
Hybrid working model available after successful completion of a 3-month probation period.