CMI Team Leader

4 weeks ago

United Kingdom Ampa - Legal & Professional Services Full time

Role: CMI Team Leader

Office Location: Flexible

Working Hours: 37 hours per week between 07:00 - 19:00

Reporting To: CMI Manager

About us:

We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.

The team:

To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

The role:

A hands-on role, responsible for consistent operational delivery of CMI services (including Client on-boarding, matter opening, AML and conflict checking) across the firm, ensuring all work is completed efficiently to the highest standard within defined timescales.

Line management responsibility for the CMI assistants, carrying out regular 1-2-1 and team meetings and ensuring up to date training and operating processes are in place.

Being the go to person to provide expertise and guidance to the team and wider firm on the CMI processes, ensuring all work is carried out to meet the regulatory and legal team requirements.

To act as the first point of contact for clients, co-ordinating the flow of work coming into the department and ensuring work is delegated to team members effectively. It is expected that the breakdown of the role is approximately 25% performing supervisory/administration duties with the remaining time operating as a CMI Assistant.

Responsibilities Include:

  • Managing workloads effectively, monitoring volumes and priorities, liaising with the requestors as appropriate
  • Maintaining service level agreements and reporting metrics around client satisfaction of service
  • Working hands on as part of the team on boarding clients, opening matters and preparing bills
  • Researching, identifying and verifying new clients using the firms systems and online tools
  • Proactively working with other members of the team to ensure relevant documentation is produced to meet internal and external client’s expectations and deadlines
  • To work operationally as part of the team and lead by example both in terms of behaviour and quality of service outputs
  • Working with the Central Services Manager to flag potential training requirements for the team
  • Provide expert assistance to the team and firm in relation to AML rules, client on boarding and matter opening.
  • Showing initiative when responding to queries and actively trying to seek solutions to problems
  • Continually promoting the services across the firm.
  • Being the SME for international clients
  • Any other duties commensurate with the post

Skills and experience you will have:

  • Sound understanding of AML rules and KYC (know your client) requirements
  • Demonstrable experience of problem solving as well as building and development of relationships with clients and peer groups.
  • Knowledge and understanding of SRA client conflict rules
  • Advanced IT skills and knowledge of Microsoft Office products
  • Experience of using document, case and practice management systems
  • Effective communicator, able to build and maintain professional relationships with colleagues
  • Excellent organisational and prioritising skills with the ability to work under pressure and meet deadlines
  • Excellent team player, sharing in team goals to provide excellent quality and efficiency of service
  • A proactive, professional, and flexible approach to work
  • Sound organisational skills with the ability to multi task.

Key competencies you will need:

Professional presentation and excellent communication skills with strong attention to detail

A willingness to learn and a passion to provide a solution focussed service every time

High degree of drive, self-motivation, and energy. A “can do” attitude, able to make things happen

Always committed to delivering excellent levels of service to clients

Willingness to be flexible, performing responsibilities not identified in this job description and assuming responsibilities as the firm’s needs change

A completer/finisher with a strong focus on getting things done

Be a team player, want to make a difference and lead by example

Additional information

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks, which will be carried out once an offer of employment is accepted. Details of the checks can be found .

Benefits, Agile Working and Additional Information:

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield.

Find out more about our AMAZING BENEFITS on our careers page

Additional information:

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found on our careers page.

Equal opportunities:

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

  • CMI Team Leader

    3 weeks ago

    United Kingdom Ampa - Legal & Professional Services Full time

    Role: CMI Team Leader Office Location: FlexibleWorking Hours: 37 hours per week between 07:00 - 19:00Reporting To: CMI Manager About us:We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.As enterprising and original thinkers, we’re driven to create exceptional...

  • CMI Team Leader

    1 month ago

    United Kingdom Ampa - Legal & Professional Services Full time

    Role: CMI Team Leader Office Location: FlexibleWorking Hours: 37 hours per week between 07:00 - 19:00Reporting To: CMI Manager About us:We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.As enterprising and original thinkers, we’re driven to create exceptional...

  • CMI Team Leader

    1 month ago

    United Kingdom Ampa - Legal & Professional Services Full time

    Role: CMI Team Leader Office Location: FlexibleWorking Hours: 37 hours per week between 07:00 - 19:00Reporting To: CMI Manager About us:We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.As enterprising and original thinkers, we’re driven to create exceptional...

  • CMI Assistant

    1 month ago

    united kingdom Ampa - Legal & Professional Services Full time

    The opportunity Are you looking for experience working on client and matter inception? We're looking for a CMI Assistant to help support our growing CMI Team. We can offer you: A great mix of work within a supportive and collaborative team A culture of trust and empowerment with responsibility and autonomy over your work The support and encouragement of a...

  • Procurement Leader

    4 weeks ago

    United Kingdom Ampa - Legal & Professional Services Full time

    Role: CMI Team Leader Office Location: Flexible The UK’s leading group of legal and professional services companies with a shared purpose; We handle personal and business-critical issues and game-changing deals across many dynamic sectors. Our people have a blend of excellent technical and business skills with the talent to do things differently. Our...

  • Team Leader

    3 weeks ago

    united kingdom Orion Electrotech Rail Full time

    Team Leader Cambridge Rates: 19.68 PAYE / £25.98 UMB per hourOrion Rail are looking for a Team Leader to join a well-established Rolling Stock Maintenance and Overhaul depot.Job description for the Team Leader Responsible for the work planning co-ordination The daily management of the warm storage team to ensure that all customer requests are met and...

  • Team Leader

    4 weeks ago

    United Kingdom Orion Electrotech Rail Full time €20 - €26

    Team Leader Cambridge Rates: 19.68 PAYE / £25.98 UMB per hour Orion Rail are looking for a Team Leader to join a well-established Rolling Stock Maintenance and Overhaul depot. Job description for the Team Leader Responsible for the work planning co-ordination The daily management of the warm storage team to ensure that all customer requests are...

  • Senior Team Leader

    4 weeks ago

    United Kingdom Mane Contract Services Full time

    Job Title: Quality Leader Type: Long Term Contract An excellent opportunity for a Quality Leader to join a leading energy company on a long-term contract. As Quality Leader you will be responsible for Project Quality Plans and Inspection and Test Plans related to HV turnkey projects. As Quality Leader the below is essential Define and lead large...

  • Maintenance Team Leader

    3 weeks ago

    united kingdom Stirling Warrington Full time

    Maintenance Team Leader Leeds £45k Days 6am 3.30pmBenefits: Days, Monday Friday, weekends free maintaining a healthy work-life balance. PerkBox Perks Private Healthcare options My client is looking for an experienced maintenance engineer to take the maintenance team leader position at a world-renowned heavy industry firm in Leeds. Managing a smaller...

  • Maintenance Team Leader

    4 weeks ago

    United Kingdom Stirling Warrington Full time

    Maintenance Team Leader Leeds £45k Days 6am 3.30pm Benefits : Days, Monday Friday, weekends free maintaining a healthy work-life balance. PerkBox Perks Private Healthcare options My client is looking for an experienced maintenance engineer to take the maintenance team leader position at a world-renowned heavy industry firm in Leeds....

  • Production Team Leader

    2 weeks ago

    united kingdom Zest Full time

    Are you a natural leader with a passion for driving results?Looking to have a 3 day weekend, EVERY WEEKEND?We're partnering with a highly reputable food manufacturer that are experience a huge period of growth!As the Production Team Leader, you'll be at the heart of the organisation's operations, working within a fast-paced environment where you will be...

  • Production Team Leader

    2 weeks ago

    United Kingdom Zest Full time

    Are you a natural leader with a passion for driving results? Looking to have a 3 day weekend, EVERY WEEKEND? We're partnering with a highly reputable food manufacturer that are experience a huge period of growth! As the Production Team Leader, you'll be at the heart of the organisation's operations, working within a fast-paced environment where...

  • Production Team Leader

    2 months ago

    United Kingdom BMR Solutions Ltd Full time

    Production Team Leader – Value Streams Bristol £38 - £43k + Shift Allowance + 25 Days Holiday + Bank Holidays+ Pension Scheme + Additional Benefits Leading high technology manufacturer with a state-of-the-art, purpose-built facility in North Bristol are seeking an experienced Value Stream Team Leader who is keen to provide leadership to the shift...

  • Production Team Leader

    2 months ago

    United Kingdom BMR Solutions Ltd Full time

    Production Team Leader – Value Streams Bristol £38 - £43k + Shift Allowance + 25 Days Holiday + Bank Holidays+ Pension Scheme + Additional Benefits Leading high technology manufacturer with a state-of-the-art, purpose-built facility in North Bristol are seeking an experienced Value Stream Team Leader who is keen to provide leadership to the shift...

  • Maintenance Team Leader

    4 weeks ago

    United Kingdom Rise Technical Recruitment Limited Full time

    Maintenance Team Leader Invergordon Excellent Salary + Medical + Pension + Holidays + Excellent Company Perks Can you demonstrate strong experience of leading a small maintenance team and/or planning maintenance activities? Do you want to join a thriving Renewable Energy business where you can gain specialist and highly valuable experience in the...

  • Process Team Leader

    3 weeks ago

    united kingdom Rise Technical Recruitment Limited Full time

    Process Team LeaderInvergordonNegotiable Salary + Medical + Pension + Holidays + Excellent Company PerksHave you previously worked for a manufacturing business and have experience of plant operations and meeting production targets? Do you want to join a thriving company in the Renewable Energy business where you can gain specialist and highly valuable...

  • Process Team Leader

    3 weeks ago

    United Kingdom Rise Technical Recruitment Limited Full time

    Process Team Leader Invergordon Negotiable Salary + Medical + Pension + Holidays + Excellent Company Perks Have you previously worked for a manufacturing business and have experience of plant operations and meeting production targets? Do you want to join a thriving company in the Renewable Energy business where you can gain specialist and highly valuable...

  • Customer Team Leader

    3 weeks ago

    united kingdom Co-op Full time

    Closing date: 13-11-2024Customer Team Leader Location: 13 Manor Parade, Salvington Road, Worthing, BN13 2JP Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 11pm and weekends, to be discussed at interview.Do you have...

  • Operations Team Leader Nightshift

    1 week ago

    United Kingdom Zest Full time

    Are you a Production Team Leader or Production Supervisor looking to join a business that offers progression opportunities and investment into their employees? We are currently working with a well-established but family feel cultured food manufacturer who are looking for a Production Team Leader to join the team. On a 4 on 4 off days and nights shift. You...

  • Warehouse Team Leader

    1 month ago

    united kingdom MandM Full time

    Warehouse Team Leader Moreton on Lugg, Herefordshire, United Kingdom Type: Permanent, full time Working Pattern : Onsite, 5/7 rota working two weekends out of three 1:45pm-10-15pm Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers. We offer our customers fantastic value by...