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Director of Customer Service
2 months ago
Director of Customer Service (E2E Logistics) – Food & Beverage Sector
Location: Zug, Switzerland, Remote UK, or Netherlands
Industry: Food & Beverage
Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team. This is an exciting opportunity to drive operational excellence and customer satisfaction in key EMEA markets.
Responsibilities:
- Lead and manage the end-to-end customer service and logistics processes, ensuring seamless delivery and top-tier service across EMEA.
- Develop and implement strategies to optimize the customer experience while improving supply chain efficiency.
- Collaborate with cross-functional teams, including procurement, operations, and sales, to ensure alignment on customer needs and business objectives and manager 3PL.
- Monitor and analyze performance metrics to continuously improve customer satisfaction, delivery times, and cost efficiency.
- Foster a culture of excellence, accountability, and continuous improvement within the customer service team.
- Oversee and ensure compliance with local and international regulations, particularly in food safety and logistics.
Key Requirements:
- Proven experience in a senior customer service or logistics role within the Food & Beverage or FMCG industries.
- Expertise in end-to-end supply chain management and customer service optimization.
- Strong leadership skills with the ability to manage teams across multiple locations.
- Excellent communication and problem-solving abilities, with a customer-first mindset.
- Knowledge of logistics regulations and best practices.
- Fluency in English is essential; additional languages are a plus.
What We Offer:
- A leadership role within a forward-thinking, high-growth company.
- Competitive salary and benefits package.
- Opportunities for career advancement within a global organization.
- Flexibility to be based in Switzerland, the UK, or the Netherlands.
Are you ready to shape the future of customer service in the Food & Beverage industry? Apply today to join our client’s journey of innovation and customer excellence
