Customer Service Team Leader

2 weeks ago

United Kingdom Reed- UNLIMITED Full time

On site or Hybrid with a minimum of 1 day per week on site at Norwich office.

Reporting to Head of Customer Service

Applicants will require a minimum of 3 years relevent experience in a Customer Service Management or Team Leader position that involves email and call handling.

Who We Are

At Mirafit we are passionate about strength training and fitness. This is why we have made it our mission to promote the benefits of exercise and to offer a range of high-quality gym equipment to enable people to make gains and feel good at home and at the gym.

From people just starting their fitness journey, all the way up to professional athletes, we are committed to providing the best for our customers, in terms of service, quality and expertise.

We’re looking for the very best people to join us. People who share our passion, our pioneering spirit and hunger for innovation in the fast paced, and demanding environment of Customer Service. Our ideal candidate will have a passion for delivering an excellent standard of Customer Service and will be confident in dealing with customers via phone and email.

Where

This is a hybrid role where you will spend a minimum of one day per week in our new office and show room in Norwich, and work remotely for the rest of your week.

What You’ll Do

You will manage a small team of Customer Service agents, ensuring adherence to KPI’s and maintaining our excellent service offering. You will have a hands-on approach and work alongside the team in answering escalated customer enquiries (email and phone). You will collate and track measures that will help us to improve as a business and monitor the team through regular 121s and reviews. The detail below is not a comprehensive list of duties, and these will evolve over time as the business grows and diversifies. Flexibility is required at all times.

  • Oversee daily operations, ensuring that the Customer Service centre runs smoothly by managing efficiency and adherence
  • Lead by example and demonstrate proactivity and creativity when dealing with Customer enquiries
  • Coach and develop the team through regular meetings, feedback and audits for continuous improvement
  • Flag recurring issues and follow through to completion
  • Ensure training is scheduled and completed through appropriate learning channels
  • Manage compliance to our company values and policies

Who You Are

You are an excellent leader who can motivate employees and drive performance in a dynamic and fast paced environment. You have a real passion for customer service, ensuring the needs of the customer are prioritised above all.

We are looking for the following critical skills:

  • In depth understanding and experience of managing a team(s)
  • Strong communicator with networking and diplomacy skills
  • Confident telephone manner, skilled in negotiation and crisis resolution
  • Able to prioritise effectively and work to challenging deadlines
  • Track record of experience in coaching and continuously developing a team
  • Working knowledge of Microsoft 365

Minimum 5 GCSEs/equivalent including English and Mathematics.

Please apply with CV and cover letter. Please include your availability to start including any notice period.

  • Customer Service Team Leader

    2 weeks ago

    United Kingdom E3 Recruitment Full time €30,000

    Due to continued growth we are seeking to appoint a Customer Service Team Leader to join a leading PLC listed manufacturing organisation in the Stoke on Trent area. The company have a long-standing reputation for providing quality products and high levels of customer care, in which people and service are at the core of their operations. As a business, they...

  • Customer Service Team Leader

    3 weeks ago

    United Kingdom Escape Recruitment Services Full time

    Escape Recruitment Services Commercial Division are supporting recruiting for our client, a successful growing SME organisation based in Kilmarnock; they have an exceptional opportunity for an experienced Customer Service Team Manager to join them on a permanent basis. Day to day operation management of the Customer Service team (circa. Ensure that excellent...

  • Customer Service

    2 weeks ago

    United Kingdom William Grant & Sons Full time

    To manage, lead and coach a regionally specific Customer Relations team to deliver excellent service, by managing all near term demand / order activity and building relationships and knowledge in markets Main Responsibility Oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across...

  • Customer Service

    2 weeks ago

    United Kingdom William Grant & Sons Full time

    To manage, lead and coach a regionally specific Customer Relations team to deliver excellent service, by managing all near term demand / order activity and building relationships and knowledge in markets Main Responsibility Oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across...

  • Customer Service Team Manager

    3 weeks ago

    United Kingdom Escape Recruitment Services Full time

    Escape Recruitment Services Commercial Division are supporting recruiting for our client, a successful growing SME organisation based in Kilmarnock; they have an exceptional opportunity for an experienced Customer Service Team Manager to join them on a permanent basis. This role is fully site based. Responsibilities Include Day to day operation management...

  • Customer Services Team Leader

    2 weeks ago

    United Kingdom WeAreAspire Full time €30,000

    Customer Service Executive Are you an enthusiastic and highly organised individual with a passion for customer service? Our London-based client is seeking a motivated Customer Service Executive to join their growing team! ROLE: Customer Service Executive London (Greenwich, Hybrid) A vibrant and innovative branded merchandise company, focused on...

  • Customer Services Team Leader

    2 weeks ago

    United Kingdom WeAreAspire Full time €30,000

    Customer Service Executive Are you an enthusiastic and highly organised individual with a passion for customer service? Our London-based client is seeking a motivated Customer Service Executive to join their growing team! ROLE: Customer Service Executive London (Greenwich, Hybrid) A vibrant and innovative branded merchandise company, focused on...

  • Customer Services Team Leader

    2 weeks ago

    United Kingdom Elbrus Office & Professional Full time

    Job Title: French Speaking Customer Service Executive West End, London (Hybrid model available after 3-month probation) Highly Competitive + Bonus Our forward-thinking client has developed a cutting-edge investment platform that allows for the secure holding and storage of precious metals, including Gold, outside the traditional banking system, with...

  • Team Leader

    4 weeks ago

    United Kingdom Zachary Daniels Recruitment Full time €30,000

    Position OverviewRole: Team Leader | Sector: Retail | Opportunity: New Store LaunchZachary Daniels Recruitment is thrilled to present a fantastic opportunity for a Team Leader to be part of an exciting new store launch. We are in search of a dedicated individual who will be instrumental in driving sales performance, assisting the Store Manager in nurturing a...

  • Food Service Team Leader

    2 months ago

    United Kingdom Royal British Legion Trading Ltd Full time

    We are seeking a dedicated Front of House Team Leader to join our team at the National Memorial Arboretum. The Arboretum is the UKs year-round centre of Remembrance and part of the Royal British Legion. At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and...

  • Food Service Team Leader

    2 months ago

    United Kingdom Royal British Legion Trading Ltd Full time

    We are seeking a dedicated Front of House Team Leader to join our team at the National Memorial Arboretum. The Arboretum is the UKs year-round centre of Remembrance and part of the Royal British Legion. At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and...

  • Service Delivery Team Leader

    2 weeks ago

    United Kingdom Procode Full time

    Job Title: Service Delivery Team Leader (PMO) Department: IT Location: Remote working with monthly travel to Head office in Chandlers Ford Salary: £54,821 to £61,819 We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector. Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100 Awards...

  • Service Delivery Team Leader

    3 weeks ago

    United Kingdom Procode Full time

    Job Title: Service Delivery Team Leader (PMO)Department: ITLocation: Remote working with monthly travel to Head office in Chandlers FordSalary: £54,821 to £61,819We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector. Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100 Awards in 2023)...

  • Service Delivery Team Leader

    3 weeks ago

    United Kingdom Procode Full time €54,821 - €61,819

    Job Title: Service Delivery Team Leader (PMO) Department: IT Location: Remote working with monthly travel to Head office in Chandlers Ford Salary: £54,821 to £61,819 We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector. Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100...

  • Service Delivery Team Leader

    3 weeks ago

    United Kingdom Procode Full time

    Job Title: Service Delivery Team Leader (PMO)Department: ITLocation: Remote working with monthly travel to Head office in Chandlers FordSalary: £54,821 to £61,819We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector. Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100 Awards in 2023)...

  • Service Delivery Team Leader

    2 weeks ago

    United Kingdom Procode Full time €54,821 - €61,819

    Job Title: Service Delivery Team Leader (PMO) Department: IT Location: Remote working with monthly travel to Head office in Chandlers Ford Salary: £54,821 to £61,819 We’re Procode, a commercial Software as a Service (SaaS) company specialising in the energy sector. Led by our award-winning Chief Technology Officer (voted 11th at the CIO 100...

  • Office Team Leader

    5 days ago

    United Kingdom Kinetic PLC Full time

    We are looking for an experienced Office Team Leader to join a large well known manufacturing company based in Bradford. This is a great opportunity to join a forward thinking, highly successful business.Salary: 28,000 per yearBenefits: Bonus Scheme, Personal Pension Plan, 22 days holiday per annum plus Bank Holidays rising to 23 days per annum after 5 years...

  • Director of Customer Service

    2 weeks ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage Sector Location: Zug, Switzerland, Remote UK, or Netherlands Industry: Food & Beverage Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic...

  • Director of Customer Service

    2 weeks ago

    United Kingdom DSJ Global Full time

    Director of Customer Service (E2E Logistics) – Food & Beverage Sector Location: Zug, Switzerland, Remote UK, or Netherlands Industry: Food & Beverage Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic...

  • Customer Service Advisor

    2 days ago

    United Kingdom Young Living Essential Oils Full time

    Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest...