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Clinical Operations Manager Occupational Health
4 months ago
To provide clinical leadership and line management to the Out of Hours Service.
To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.
To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.
To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.
To provide professional clinical leadership to the Integrated Community Team within own sphere of practice
Undertake mandatory training as required.
Partake in the Personal Development Review process.
Follow Trust policies, and local procedures.
Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
Contribute to clinical audit as required.
Complete the staff survey as required.
Complete risk assessments and incident forms as required.
Take part in clinical supervision as per Trust Policy.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title
Relay information from the Leadership team in respect of NCH& C and local issues to all members of the integrated team on a regular basis in the form of business meetings.
To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.
To undertake the measurement and evaluation of the teams work and current practices through the use of evidence-based practice, projects, audits and outcome measures and lead others in doing so. To actively contribute to the modernisation and forward movement of NCH& C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.
To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise identifying, assessing and documenting risk of implementing change.
To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.
To actively perform absence management, submitting forms in a timely manner, as per the Trusts Policy
To be responsible for the compliance of Mandatory training and appraisals within the team, ensuring KPIs are achieved.
To be an authorised signatory for goods, services and payroll.
Complete all data returns as required by NCH& C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards.
To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e. patient record audit.
To assist in the marketing and promotion of the service with fellow practitioners & stakeholders.
To monitor and manage staff absence, annual leave and study leave in line with NCH& Cs policies, procedures and guidelines. To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.
To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments.
To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners.
The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
Must hold full valid driving license and have access to a vehicle
Able to communicate effectively in written and verbal English language
Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Experience of developing policies and procedures
Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
A track record of successful service & policy development & implementation
Knowledge of current developments in the health service and political awareness of the NHS
Experience of staff recruitment , induction, career development and appraisal
Experience of strategic deployment of workforce to deliver a service
Will be able to make own travel arrangements
Financial management experience and responsibility
RGN with current NMC registration
~1 st Level degree or diploma in nursing or working towards degree
~ Evidence of Continuing Professional Development and its application
~ Recognised Management Qualification or evidence of working at that level.
A track record of successful service & policy development & implementation
Evidence of post graduate development
Project management
Norfolk Community Health and Care NHS Trust
Norfolk Community Health and Care
