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German Speaking Customer Service Advisor

1 month ago

Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

Asap Starts available
~ A highly competitive basic salary
~ Working for a blue-chip company with a great team-based culture.
~ Permanent position from day one
~ World class training and development opportunities
~ Numerous staff social events throughout the year
~25 days holiday plus 8 bank holidays
~ Enhanced pension scheme
~ Wide range of employee wellbeing initiatives and benefits

MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.
Delivering outstanding customer service over email and telephone
Providing proactive and commercial account administration
Maintaining an accurate customer database for business development purposes
Monitoring online payment details to reduce risk of fraudulent orders
Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
Booking shipping and transport using logistics providers
Ad hoc customer service/sales administration
Fluent in Spoken and Written German and English
You must have a customer service/administration background and are familiar in using CRM systems.
You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
You will be a great team player and you will be motivated by helping solve customers problems.
Strong MS Office and Excel skills