German Language Customer Support Professional
4 weeks ago
Looking for a challenging and rewarding role in customer service? MTrec Commercial is seeking a highly motivated German speaking customer service administrator to join our team based in Newcastle.
About the RoleWe are looking for a professional with excellent communication skills, both written and verbal, to provide outstanding customer service over email and telephone. You will be responsible for delivering high-quality support to customers, resolving issues efficiently, and maintaining accurate records of customer interactions.
The successful candidate will have experience working in a customer-facing environment, preferably in an administration or sales role. They will also have proficiency in using CRM systems and MS Office applications, particularly Excel. Strong attention to detail, multitasking skills, and the ability to work under pressure are essential for this position.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including 25 days' annual leave, 8 bank holidays, and an enhanced pension scheme. As a valued member of our team, you will receive comprehensive training and development opportunities to help you grow and succeed in your career.
Key Responsibilities- Deliver exceptional customer service via email, phone, and other channels
- Provide proactive and commercial account administration
- Maintain accurate customer databases for business development purposes
- Liaise with internal departments to resolve customer queries and concerns
- Administer returns and process refunds accurately
- Monitor online payment details to prevent fraudulent orders
- Book shipping and transport using logistics providers
- Coordinate order fulfillment
To be successful in this role, you must have:
- A strong command of spoken and written German and English
- Experience in customer service or administration, preferably in a professional environment
- Proficiency in using CRM systems and MS Office applications, particularly Excel
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
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