Customer Service Advisor

7 months ago


Newcastle upon Tyne, United Kingdom M Group Services Full time

About The RoleWe’re looking for a Customer Service advisor to join our team in Newcastle

Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have.

We look to provide the best possible service to our customers via both inbound and outbound telephone calls.

This role reports to the Customer Service Team Leader.

**What you’ll be doing**:

- Provide fantastic service to anyone you speak to
- Ensure adherence to internal and contractual quality standards
- Ensure all calls are answered and handled within internal and contractual SLAs
- Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution
- Maintain open and transparent communication within the team

**What we need from you**:

- Previous Inbound and outbound call experience
- Demonstrable customer facing role experience
- A great attitude and desire to help our customers
- Able to react to company needs
- Excellent verbal, listening and communication skills
- Well organised and able to prioritise
- An aptitude for investigating and problem solving

**What we offer**:

- 22 days holiday
- Company Pension Scheme
- Life Assurance
- Online GP Service, 24 hours a day, 365 days a year
- Enhanced maternity and paternity
- Access to employee assistance programmes
- Discounts with national retailers via My Rewards
- Reward & Recognition Scheme
- At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued._
- About The Company**Who we are?**

M Group Services is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.Energy Retail Division is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.- Share Vacancy on Facebook
- Share Vacancy on X
- Share Vacancy on LinkedIn
- Share Vacancy on WhatsApp
- Send Vacancy to a friend



  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn up to £27,000 per annum. Customer Service Advisor benefits: * Loads of transport links * easy to get into the office. * Fully kitted out Recreational Space including PS5, and a Pool Table, perfect to chill out in on your breaks. * Enjoy incentives * regular recognition * store...


  • Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Service Advisor role**: As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with...

  • Customer Service Advisor

    16 minutes ago


    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle upon Tyne, United Kingdom hvac recruitment Full time

    A fantastic opportunity has become available for an experienced Customer Sales Advisor within a large Energy Supplies Company. Previous experience within the Energy sector is a bonus but not essential. Excellent level of Customer Service Skills essential. Monday - Thursday 9am - 5pm, Friday 08:30am - 4.30pm, 37.5 Hours More Information available on...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...


  • Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...


  • Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...


  • Newcastle upon Tyne, United Kingdom ARK Recruiting Full time

    Start working as a Customer Service Advisor **from home (fully remote)**. Telephone is not essential, work from your own home. Career progression and promotions available. **Customer Service Advisor pay**: Pay relates to applicants ages 23+ £9.50 per hour. **This is a work from home role.** **Customer Service Advisor benefits**: - Work from the comfort...


  • Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...


  • Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Inbound Customer Service Advisor - Immediate Start** **Full Time Location: Newcastle City Centre £19,760 per annum, + fortnightly pay** **The role of the Inbound Customer Service Advisor**: - Taking some Inbound calls on behalf of a leading Global Technology company when the lines are busy. - Responding to queries, providing support with service...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with...


  • Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment is seeking a Customer Service Supervisor to join our team at our Shared Service Centre in Newcastle. As a Shift Supervisor, you will provide support to our Facilities Management Helpdesk, ensuring the delivery of excellent customer outcomes and assisting in supporting a team of Customer Service Advisors during out-of-hours service...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time £10

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Advisor Apprentice.


  • Newcastle upon Tyne, United Kingdom Modis UK Full time

    **Job Role: Customer Service Advisor** **Duration: 3 Months Contract** **Location: Newcastle, UK(Initial Remote)** **Rate**:£12 pay PAYE/ Hour -( £18.58 charge/ Hour : Bill rate) The Role: Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2's customer base via inbound telephone calls. Role Title:...