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Customer Relationship Executive/account Manager

2 months ago

Manchester, United Kingdom My Daily Leadership Full time

Role Brief We are looking for a Client Account Executive to join our passionate and growing team. Reporting directly to the Client Account Manager, the successful candidate will be responsible for servicing existing and new clients, ensuring the timely and successful delivery of our products and services according to client needs. The Client Account Executive will coordinate the smooth running of client-related operations and proactively address any issues that arise, ensuring client satisfaction and long-term success. The ideal candidate will excel in planning and coordinating administrative procedures, supporting clients, and strengthening relationships through email, video conferencing, and face-to-face interactions.

Utilize and update CRM systems to manage the client journey proactively.
Prepare online and physical materials for clients as required.
Collaborate closely with the Client Account Manager to review and improve client processes and experiences.
Strengthen client relationships through email, video conferencing, and face-to-face contact.
Offer outstanding levels of service, support, and guidance to clients at all times.
Support the wider team with ad-hoc administrative tasks and projects.

The goal of the role is to ensure all client support activities are carried out efficiently and effectively to provide a world-class experience.

Expert in MS Office (you can manage your inbox and calendar with ease)
Customer service orientation (you want every client to have the best possible experience)
Committed to learning, training, and development (you're willing to dedicate time to personal and professional growth)

Experience using CRM software

Job Type: Full-time, permanent
Work Schedule: 5 days per week (Mon-Fri), some flexibility in working hours
Work Location: Hybrid (3 days remote, 2 days in Manchester-based office)
Leadership and professional development program, Annual Leadership Assessment, bonus scheme, birthdays off.
Holidays: 25 days plus bank holidays per annum
Start Date: Immediate

First Interview: Shortlisted candidates will be invited for an initial interview with the Client Account Manager, scheduled for September 5 or 6.
# No agencies, please.