Director of Customer Relationship Management

1 week ago

Manchester, United Kingdom Smart DCC Full time

About the Role

The Director of Customer Relationship Management will be responsible for leading the development and implementation of a customer-centric strategy that drives business growth and customer satisfaction. This role will require a strong understanding of customer needs and behaviors, as well as the ability to develop and execute plans to meet those needs.

Key Responsibilities

  • Develop and implement a customer-centric strategy that drives business growth and customer satisfaction
  • Lead cross-functional teams to develop and execute plans to meet customer needs
  • Collaborate with stakeholders to identify and prioritize customer needs and opportunities
  • Develop and manage customer relationships to drive business growth and customer satisfaction
  • Measure and report on customer satisfaction and business growth metrics

Requirements

  • Proven experience in customer relationship management and strategy development
  • Strong understanding of customer needs and behaviors
  • Ability to develop and execute plans to meet customer needs
  • Excellent communication and collaboration skills
  • Ability to measure and report on customer satisfaction and business growth metrics

About the DCC

The DCC is a leading provider of technology-enabled business services. We are committed to making Britain more connected and leading smarter, greener lives. Our team is passionate about delivering exceptional customer experiences and driving business growth.

Company Benefits

The DCC offers a range of benefits to support the health, happiness, and well-being of our employees. These include flexible working arrangements, professional development opportunities, and a comprehensive benefits package.

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