Client Service Director

4 weeks ago


Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

Client Service Director - Senior Client Relationship Manager

At BNY Mellon, we're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director - Senior Client Relationship Manager. This role is located in Manchester and offers a hybrid work arrangement.

About the Role

As a Client Service Director, you'll be responsible for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. You'll work closely with the Relationship Manager and global service delivery teams to ensure overall service quality, client satisfaction, and a consistent client experience for our most complex clients.

Key Responsibilities

  • Develop a thorough understanding of our client's business, operating model, and technology strategy
  • Deliver exceptional service aligned to clients' needs and expectations across all products and services
  • Cultivate a deep relationship and appreciation for what drives our clients' service requirements
  • Facilitate communication across our clients' organization, industry news, regulatory, and BNY Mellon change, product evolution
  • Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
  • Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry interfaces
  • Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
  • Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Requirements

  • The ability to build strong, collaborative relationships, both internally and externally with our clients
  • Analyse information and apply problem-solving skills
  • Operate with a sense of urgency, and prioritise effectively
  • Communicate clearly and concisely and be able to adapt style depending on audience
  • Apply a strong controls focus, and know when to escalate
  • Demonstrate strong leadership skills and provide guidance to less experienced team members
  • Experience of engaging with, or working within, top-tier investment services firms
  • Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services
  • Bachelor's degree or the equivalent combination of education and experience
  • Sufficient years minimum of total work experience in financial services, or similar industry, is preferred

About BNY Mellon

At BNY Mellon, our inclusive culture speaks for itself. We're proud to be recognised as a leader in diversity and inclusion, with awards including Fortune World's Most Admired Companies & Top for Diversity and Inclusion, Bloomberg's Gender Equality Index (GEI), and Human Rights Campaign Foundation, % score Corporate Equality Index.

Benefits

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.



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