Client Services Director
3 days ago
Base Salary: £70 - £90K base + bonus + benefits
Hybrid - 3 days in the office
As Client Services Director working for our client, a creative and influencer social media agency, your role and responsibilities would typically involve overseeing the client services department and ensuring the agency's clients receive exceptional service and achieve their marketing objectives. The role is a senior leadership hire and reports to the agency CEO and has a seat on the agency SLT. We are looking for experienced client services leaders with at least 8 - 10 years of experience and also demonstrable team management experience.
Here are some key aspects of your role:
- Client Relationship Management: You will be responsible for building and maintaining strong relationships with clients, acting as their main point of contact within the agency. This includes understanding their business goals, conducting regular meetings, and addressing any concerns or issues that arise.
- Strategic Planning: You will work closely with clients to develop comprehensive social media and influencer marketing strategies aligned with their overall marketing objectives. This may involve conducting market research, analysing competitor activities, and identifying opportunities to maximize the client's online presence.
- Team Leadership: As a Client Services Director, you will manage and mentor a team of account managers, social media specialists, and influencer relations professionals. You will provide guidance, set performance goals, and ensure the team delivers high-quality work that meets client expectations as well as nurture and develop the talent in your team. You will have high levels of personal gravitas and credibility both externally and internally.
- Campaign Management: You will oversee the execution of social media and influencer marketing campaigns from start to finish. This includes collaborating with internal teams to develop creative concepts, coordinating content creation and distribution, monitoring campaign performance, and providing regular reports to clients.
- Budgeting and Financial Management: You will be responsible for managing client budgets, and ensuring resources are allocated effectively to deliver successful campaigns. This involves analysing costs, negotiating contracts with influencers or third-party vendors, and optimizing spending to achieve the best return on investment for clients.
- Industry Knowledge and Trends: Staying up-to-date with the latest trends, tools, and best practices in social media and influencer marketing is crucial. You will need to continuously educate yourself and your team, ensuring the agency remains competitive and at the forefront of industry developments.
- Client Retention / Business Development: Commercial-minded – able to create a culture of retaining and upselling client’s business. In collaboration with the agency's executive team, you may also be involved in business development activities. This includes identifying new business opportunities, pitching to potential clients, and participating in industry events or conferences to expand the agency's client portfolio.
-
Client Service Director
3 weeks ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service DirectorAt BNY Mellon, we're seeking a seasoned professional to lead our Asset Servicing delivery team as a Client Service Director. This role is a critical part of our business, ensuring that we deliver exceptional service to our clients.Key Responsibilities:Develop a deep understanding of our clients' business needs and operating...
-
Client Service Director
2 months ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...
-
Client Service Director
2 months ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...
-
Client Service Director
3 weeks ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service DirectorBNY Mellon is seeking a Client Service Director to join our Asset Services, Client Service Delivery team. This role is located in Manchester and offers a hybrid work arrangement.About the RoleThe Client Service Director will be responsible for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY...
-
Client Services Director
5 days ago
Manchester, United Kingdom Ultimate Asset Full timeBase Salary: £70 - £90K base + bonus + benefitsHybrid - 3 days in the officeAs Client Services Director working for our client, a creative and influencer social media agency, your role and responsibilities would typically involve overseeing the client services department and ensuring the agency's clients receive exceptional service and achieve their...
-
Client Services Director
5 days ago
Manchester, United Kingdom Ultimate Asset Full timeBase Salary: £70 - £90K base + bonus + benefitsHybrid - 3 days in the officeAs Client Services Director working for our client, a creative and influencer social media agency, your role and responsibilities would typically involve overseeing the client services department and ensuring the agency's clients receive exceptional service and achieve their...
-
Client Service Director
6 months ago
Manchester, United Kingdom BNY Mellon Full timeOverview Client Service Director (VP) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...
-
Client Service Director
5 months ago
Manchester, United Kingdom The Bank of New York Mellon Corporation Full time**Client Service Director (VP)** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...
-
Client Service Director
6 months ago
Manchester, United Kingdom The Bank of New York Mellon Corporation Full time**Client Service Director (VP)** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...
-
Client Service Director
6 months ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service Director (VP) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...
-
Client Service Director
4 weeks ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service Director - Senior Client AdvocateAt BNY Mellon, we're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director - Senior Client Advocate. This role is located in Manchester and offers a hybrid work arrangement.About the RoleThis is a senior client and internal-facing role charged with...
-
Client Director
4 weeks ago
Manchester, United Kingdom Aptia Group Full timeJob Title: Client DirectorThe RoleAs a Client Director at Aptia Group, you will be responsible for driving the strategic commercial development and operational management of client relationships and service solutions for an allocated portfolio of clients. You will act as an ambassador of Aptia at all times, identifying and implementing commercial development...
-
Client Service Director
3 weeks ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service Director - Senior Client Relationship ManagerAt BNY Mellon, we're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director - Senior Client Relationship Manager. This role is located in Manchester and offers a hybrid work arrangement.About the RoleAs a Client Service Director, you'll...
-
Private Client Services Director
3 weeks ago
Manchester, United Kingdom BDO UK Full timeUnlock Your PotentialWe're BDO, a leading accountancy and business advisory firm. Our Private Client Team manages funds, businesses, and trusts of individuals, families, and entrepreneurs. As a Private Client Services Director, you'll build strong relationships with clients, becoming their trusted advisor and overseeing their tax affairs.Global...
-
Private Client Services Director
4 weeks ago
Manchester, United Kingdom BDO UK Full timeAbout BDO UKWe're a leading accountancy and business advisory firm, providing expert advice and solutions to entrepreneurial organisations.Our Private Client Team manages funds, businesses, and trusts of individuals, families, and entrepreneurs, solving complex technical challenges and building strong relationships with clients.Our CultureWe value mutual...
-
Client Director
4 weeks ago
Manchester, United Kingdom Aimee Willow Connex Ltd Full timeKey Responsibilities:As a Client Director at Aimee Willow Connex Ltd, you will be the primary point of contact for client operational queries, ensuring a joined-up relationship approach with Client Managers and regular communication to drive business growth.Key Tasks:Respond promptly and professionally to client queries, establishing and maintaining...
-
Client Director
4 weeks ago
Manchester, United Kingdom Aimee Willow Connex Ltd Full timeKey Responsibilities:As a Client Director at Aimee Willow Connex Ltd, you will be the primary point of contact for client operational queries, ensuring a joined-up relationship approach with Client Managers and regular communication to drive business growth.Key Tasks:Respond promptly and professionally to client queries, establishing and maintaining...
-
Client Director
4 weeks ago
Manchester, United Kingdom Aptia Group Full timeThe Role You will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients, acting as an ambassador of Aptia at all times.As a Client Director, you will identify and implement commercial development strategies, as agreed with the Client Portfolio...
-
Client Service Director
5 days ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeRole OverviewWe are seeking a highly experienced Client Service Director (VP) to join our Asset Services, Client Service Delivery team in Manchester.About the RoleThis is a senior client and internal-facing role responsible for ensuring overall service quality, client satisfaction, and a consistent client experience for some of our most complex clients. The...
-
Associate Director, Client Services
5 months ago
Greater Manchester, United Kingdom Cambridge Credentials Full timeOur client's Transaction Services practice comprises approximately 500 people across the UK and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle. This team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; They are...
