Strategic Customer Relationship Director

1 month ago


Manchester, United Kingdom Smart DCC Full time
Customer Relationship Management Leadership Opportunity

Smart DCC is seeking a visionary leader to drive customer relationship management excellence. As Director of Customer Relationship Management, you will be responsible for setting the operational strategic engagement with DCC customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating model.

Key responsibilities include:

  • Developing and implementing a customer-centric strategy to drive business growth and customer satisfaction.
  • Leading a team of professionals to deliver exceptional customer service and support.
  • Collaborating with cross-functional teams to ensure seamless service delivery and process alignment.
  • Managing operational relationships with DCC customers to drive business outcomes and customer engagement.
  • Accountable for improving customer service experience, creating engaged customers, and facilitating growth in DCC business and its customers.

As a strategic leader, you will have extensive experience in service management, customer relationship management, and operational excellence. You will be able to contribute and make decisions at a senior level and be comfortable being the 'go-to' expert in the field of service resilience and proactive operations.

Smart DCC is committed to ensuring an inclusive and accessible recruitment process. If you are a motivated and experienced professional looking for a challenging opportunity, please apply.



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