Strategic Customer Relationship Director
1 month ago
Smart DCC is seeking a visionary leader to drive customer relationship management excellence. As Director of Customer Relationship Management, you will be responsible for setting the operational strategic engagement with DCC customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating model.
Key responsibilities include:
- Developing and implementing a customer-centric strategy to drive business growth and customer satisfaction.
- Leading a team of professionals to deliver exceptional customer service and support.
- Collaborating with cross-functional teams to ensure seamless service delivery and process alignment.
- Managing operational relationships with DCC customers to drive business outcomes and customer engagement.
- Accountable for improving customer service experience, creating engaged customers, and facilitating growth in DCC business and its customers.
As a strategic leader, you will have extensive experience in service management, customer relationship management, and operational excellence. You will be able to contribute and make decisions at a senior level and be comfortable being the 'go-to' expert in the field of service resilience and proactive operations.
Smart DCC is committed to ensuring an inclusive and accessible recruitment process. If you are a motivated and experienced professional looking for a challenging opportunity, please apply.
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleThe Director of Customer Relationship Management will play a pivotal role in ensuring that DCC and its service providers deliver a high-quality service to its customers. This involves setting the operational strategic engagement with DCC customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating...
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Director of Customer Relationship Management
4 months ago
Manchester, United Kingdom Smart DCC Full timeThe role Director of Customer Relationship Management Manchester, London or Nottingham Competitive Salary plus benefits DCC currently has an operational capability that is delivered in partnership with its IT service providers across three main offices based in London, Manchester and Ruddington. This role is pivotal in ensuring that as a service...
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Strategic Director of Customer Engagement
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Manchester, United Kingdom Smart DCC Full timeCustomer Relationship Management VisionarySmart DCC is seeking a seasoned professional to lead its Customer Relationship Management function. As Director of Customer Relationship Management, you will be responsible for developing and driving the strategic vision for operational teams, ensuring a high-quality service experience for customers.The ideal...
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Strategic Creative Director
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Customer Relationship Management Director
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleThe Director of Customer Relationship Management will be responsible for leading the development and implementation of a customer-centric strategy that drives business growth and customer satisfaction. This role will require a strong understanding of customer needs and behaviors, as well as the ability to develop and execute plans to meet those...
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Strategic Finance Director
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Customer Experience Director
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