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Key Account Relationship Manager

1 month ago


Manchester, United Kingdom Europa Worldwide Group Full time
Job Summary:

We are seeking a highly skilled Key Account Relationship Manager to join our team in Manchester. As a Key Account Relationship Manager, you will be responsible for building and maintaining strong relationships with our most valued clients. You will oversee the day-to-day operations of our Key Account customers, ensuring they receive top-tier service at every touchpoint.

Key Responsibilities:
  • Provide timely and relevant updates to customers through face-to-face meetings, phone calls, and emails, building strong relationships and trust.
  • Manage the entire Key Account cycle from start to finish, taking charge and ensuring every detail is flawlessly executed.
  • Partner with key internal stakeholders to swiftly obtain and relay delivery status updates, keeping your Key Account customers informed and reassured.
  • Provide a variety of customised quotes to meet your customers' evolving needs, helping them succeed while winning business for the company.
  • Assist the Key Account Team Manager by providing insightful statistics on customer performance and trends through our Customer Service Database, Leonardo.

Requirements:
  • A deep commitment to ensuring customers feel supported and valued, always putting their needs first.
  • Meticulous attention to detail, ensuring every part of the Key Account cycle is flawlessly executed.
  • Excellent verbal and written communication skills for providing timely, clear, and relevant updates to customers and stakeholders.
  • The ability to build and maintain strong, trust-based relationships with Key Account customers.
  • Organisational abilities to manage the entire Key Account cycle efficiently and solve problems quickly.

What We Offer:
  • Competitive Salary
  • Generous Time Off: Benefit from 25 days of annual leave
  • Family Leave: Benefit from maternity & paternity leave
  • Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
  • Referral Rewards: Earn up to £1000 by referring a friend to join our team.
  • Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
  • Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.