Relationship Executive

8 months ago

Manchester, United Kingdom Core Group Full time

**JOB DESCRIPTION**

**Job Title:
Relationship Executive

**Department:
Operations

**Responsible to:
Senior Account Manager

**Overall purpose of job:
To support the Account Managers with their allocated accounts to make sure there is additional resource available in providing accurate and timely communication with their clients.

Focus on supporting the Account Manager in reducing the Out of Panel spend and collate and distribute all weekly and ad-hoc reports, as required, to make sure they are delivered in a timely manner.

To identify and maximise all potential business opportunities for Neuven and its client base.

To support the Account Managers to ensure exceptional customer service is delivered throughout the client portfolio.

**Specific Duties***

**Account Support**
- Ensure there is regular contact with each client in line with the Account Managers account plan.
- To build and maintain strong relationships with client and agency stakeholders so any new agency requirements are managed and onboarded successfully
- When an agency contacts Neuven then log, qualify and understand their capabilities and maintain contact where applicable
- In support of the Account Manager attend client meetings and make sure all actions are completed
- For selected clients maintain a day to day relationship including site visits and agency visits.
- To support the Account Manager with minimising/removing client expenditure (Off Panel spend) outside the company
- To recommend and instigate action plans to reduce and remove rogue spend in consultation with Account Manager.
- Take on responsibility of learning the upload process to assist in data uploads to support account manager and/or systems team
- Provide a daily summary of all work assigned to the Help Desk so that all tasks have been completed
- Provide online training to clients and agencies as and when requested
- To collate and report on spend and penetration levels by depot and identify areas of ‘rogue’ spend before agreeing with Account Manager.
- To identify new business opportunities and revenue streams into Neuven
- To report to the Account Manager any agency underperformance reported by client depot management
- To report to your line manager on a weekly basis on all activities carried out and plans for the following week.
- To communicate/escalate any issues of immediate concern to your line manager.
- To carry out any other duties as required supporting the client throughout the process.
- To support the Account Managers when they are unavailable and to make sure there is a handover document when they are on annual leave etc.
- To offer support and share knowledge with colleagues for the benefit of the company.

**General Responsibilities**
- To identify and support the Account Manager in co-ordination of resources to minimise cost implications
- To always maximise the numbers of hours placed through the Venneu system.
- To maximise all opportunities for cost savings at all times.
- To identify additional revenue opportunities whenever possible.
- To identify opportunities for new clients/business revenue streams within the client base, and liaise with the Management to ensure that these are followed up at all times.
- To assist with recording weekly Venneu data and ensure these are in line with projections.
- To maintain confidentiality and to ensure that confidential matters are not discussed in front of visitors, staff, and managers.
- To deal with all internal and external clients in a professional and confidential manner.
- To anticipate and prepare any information required by senior management for meetings or daily activities.
- To answer calls in a professional manner and ensure that accurate messages are recorded and relayed quickly and correctly.
- To answer external/internal calls in a professional manner & to deal with as far as possible before involving the Project team.
- To carry out any other reasonable task requested by senior management.

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