Guest Relations Manager

2 weeks ago


London, United Kingdom Fallow Full time
Guest Relations Manager - Fallow and Roe Restaurant Company: Fallow Restaurants Schedule : Full-time, On-site Locations : Fallow Restaurants and Roe (or as determined) Reports to:

Guest Relation Director About Us:

Fallow Restaurants prides itself on delivering exceptional culinary experiences paired with unparalleled hospitality. With a focus on guest satisfaction and fostering lasting relationships, we are seeking a passionate and dedicated individual to join our team as a Guest Relations Manager. Position Overview:

As the Guest Relations Manager, you will be the face of hospitality at Fallow Restaurants and Roe. Working closely with our senior and service teams, you will ensure that every guest receives personalized attention and a warm welcome, fostering loyalty and repeat visits. Key Responsibilities: Develop and implement strategies to retain valued guests and attract new diners. Ensure VIPs and regulars receive exceptional service and hospitality. Lead local outreach initiatives to engage with the community and drive business. Establish and nurture relationships with top hotels, luxury brands, and businesses. Create bespoke experiences for our most valued guests using company resources. Represent the company at networking events and industry functions. Manage customer database to support sales and business initiatives. Maintain a flexible schedule, including on-site presence during service periods. Requirements: Customer-service oriented attitude with a friendly and approachable demeanour. Proactive approach with high attention to detail and exceptional hospitality skills. Excellent communication skills, both verbal and written. Experience working in a premium hospitality environment. Familiarity with reservation platforms such as 7Rooms and ResDiary is advantageous. Ability to work on-site with a flexible schedule, including evenings and weekends. How to Apply:

If you are passionate about providing exceptional hospitality experiences and building lasting relationships with guests, we want to hear from you Please submit your resume and cover letter. Join our team at Fallow Restaurants and Roe, where every guest is treated like family and hospitality is at the heart of everything we do. TPBN1_UKCT

  • London, United Kingdom Sheraton Hotels & Resorts Full time

    JOB SUMMARY The Community Manager is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton – ultimately fostering guest productivity, connectivity, and a sense of community. This role activates key Sheraton public space proof points and programming including the...


  • London, United Kingdom The Botree Full time

    Guest Relations Manager - LondonThe Botree luxury hotel have an exciting opportunity available for a Guest Relations Manager to deliver conscious luxury to our discerning guests.Our Guest Relations Manager ensures standards of operation are always adhered to and service expectations are exceeded. Through the promotion of knowledge, expertise and...

  • Guest Service Agent

    1 month ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...


  • London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24000404 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Relations Agent_!_ Would you like...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, United Kingdom LUK Events Ltd TA LaplandUK Full time

    **Job Title** Guest Relations Specialist **Business Division** Guest Experience (Online Guest Relations) **Reports to** Guest Relations Manager Guest Relations Assistant Manager **Direct Reports** External Contact Centre Team **Primary Working Location** London - Borough & Canary Wharf (_with the potential for Hybrid working following a successful...

  • Guest Relations

    4 weeks ago


    London, United Kingdom McDonald's Limited Full time

    **The Opportunity**: **What is the purpose of this role?** You will be the first point of contact for all visitors and ensure all visitors to our Head Office feel welcome on arrival. **What team will I be part of?** If dedicated, organized and collaborative with the ability to achieve results through people, please apply. You will be part of the support...


  • London, United Kingdom St Ermin’s Hotel Group Full time

    We are looking for a Guest Relations Executive to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental...


  • London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a **_Guest Relations Executive_** to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental...


  • Central London, South East, United Kingdom Claridge's Full time

    Guest Relations Manager (Maternity Cover)Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.ClaridgesWe are seeking an exceptional Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.Set in the heart of Mayfair, Claridges is an art deco...


  • Central London, South East, W1K 4HR, West London, United Kingdom Claridge's Full time

    Guest Relations Manager (Maternity Cover)ClaridgesWe are seeking an exceptional Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous...


  • London, United Kingdom St Ermin's Operating UK Limited Full time

    We are looking for a Guest RelationsExecutive to join the team here at St Ermin’s Hotel. If you want to work for one of the best places inhospitality, multiply the fun, love and energy we have at our workplace, wewould love to hear from you.Looking after our people is all that we care about. We are aLondon living wage, Workplace Mental health-chartered...


  • London, United Kingdom Portland Brown Full time

    Our Guest Relations Team sits at the heart of our business operations. Theyre forward-thinkers, problem-solvers and responsible for maintaining great relationships with our guests. - This role is part time and the salary below is the full time equivalent._ - Hours are 08:00am - 20:00pm on Saturday & Sunday._ **Benefits**: - £22,000 to £24,000 per annum...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are recruiting Guest Relations Officers for our exciting private healthcare facility in central London. Providing a responsive and caring reception and administration service to our patients and health care teams you will be fluent in written and spoken Arabic and English and have experience of delivering customer service at the highest level. You will...

  • Guest Relations

    1 month ago


    West London, United Kingdom Roc Recruitment Full time

    Finance house based in state of the art offices in Soho are looking for a guest relations receptionist to work front of house - ideally an immediate starter! - Answering incoming calls - logging guests onto the main building reception database) - Greet visitors on arrival (as first point of contact) - Taking visitors through to meeting rooms - Sorting the...


  • London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...


  • London, United Kingdom Marriott International Full time

    We are looking for a passionate, dedicated and service-oriented Assistant Guest Experience Manager to join our Front Office team. Manage day-to-day operations for Guest Experience, ensuring quality, standards and guest expectations are met on a daily basis Improve service by communicating and assisting individuals to understand guest needs, providing...