Guest Relations Executive

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom St Ermin's Operating UK Limited Full time

We are looking for a Guest Relations
Executive to join the team here at St Ermin’s Hotel.



 



If you want to work for one of the best places in
hospitality, multiply the fun, love and energy we have at our workplace, we
would love to hear from you.



Looking after our people is all that we care about. We are a
London living wage, Workplace Mental health-chartered Employer and consistently
voted as one of the Best Places to Work in Hospitality.



When you join us, you will become a vital member of our
team. You will not only support us in delivering breath-taking hospitality to
our guests but also to create a workplace that becomes a role model to others.




What do you get in Return?



  • Great
    salary and service charge – The more we make, the more you make
  • Fun, Love
    & Energy – Not just a slogan, it’s just who we are.
  • The best
    staff canteen in London – Breakfast, Lunch & Dinner.
  • Range of
    benefits from Private medical cash plan to discounts in hundreds of outlets for
    shopping. Too many to list here :)
  • Worldwide
    discounts for you, friends, and family in all the Marriott hotel brands.
  • An
    opportunity to experience and collect great memories which will last with you
    forever.


 



As a Guest
Relations Executive you will ensure to deliver warm, gracious, individual
service to every guest following the St. Ermin’s guidelines and procedures as
well as the Marriott standards.  Embrace
and display the St Ermin’s culture of Fun, Love and Energy.




What will you be doing?



  • Is
    responsible for the guests’ journey, from pre arrival to departure, and for
    creating WOW moments during their time at the Hotel.
  • Provides
    personalized service to all VIPs, looking after their room allocation,
    preferences, and amenities.
  • Is
    knowledgeable about the Marriott Bonvoy program and its member benefits.
  • Ensures
    consistent levels of services are always maintained, through constant
    measurement of GSS to maximize Guest’s Satisfaction.
  • Work
    collaboratively with all other departments to ensure guests receive seamless
    service throughout their stay.
  • Can
    perform all Switchboard and Reception duties and cover when required and
    instructed in accordance with the need of the business.
  • To
    be familiar with:
    - the hotel’s Fire Procedures
    - the hotel’s Health & Safety Policy and Procedures
    - the hotel’s facilities and outlets
    - the hotel’s operation standards
    and departmental procedures




Note: This description is not intended to establish a total
definition of the job, but an outline of the duties



 



To find out more about us, check out our Instagram accounts
@sterminshotel and @funloveenergy



You will have to be eligible to work in the UK to be considered for the role.

  • Guest Relations Executive

    3 days ago

    London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...

  • Guest Relations Executive

    3 days ago

    London, United Kingdom Hilton Full time

    **Salary PS27,000/year** **Conrad London St James**is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world. Located in the heart of Westminster, the new outlets within the hotel will offer its teams the...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Pan Pacific London Full time

    **ABOU**T THE ROLE** The Guest Relations Executive will work closely and collaboratively with all departments but most specifically In-room Dining, Reception and Housekeeping in order to ensure that our guests will enjoy the best that we can offer. As a Guest Relations Executive you will be part of a highly engaged team who aims for excellence with every...

  • Guest Relations Executive

    3 weeks ago

    London, United Kingdom St Ermin’s Hotel Group Full time

    We are looking for a Guest Relations Executive to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental...

  • Concierge & Guest Relations Executive

    2 weeks ago

    Greater London, United Kingdom 11 Cadogan Gardens Full time

    Job opening criteria The company **About the role**: As a Concierge & Guest Relations Executive in the team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Concierge & Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable...

  • Hotel Guest Relations Executive

    Found in: Talent UK A C2 - 2 weeks ago

    London, United Kingdom The Chelsea Townhouse Full time

    What's In It For You?Iconic Luxury Hotels offer the following benefits to employees:Monthly service charge29 days of annual leave, including bank holidaysRegular team gatherings and appreciation eventsComplimentary team mealsExclusive team rates and friends & family rates at our Iconic Luxury HotelsExclusive team rates with Relais & Chateaux properties...

  • Hotel Guest Relations Executive

    Found in: Jooble UK C2 - 3 weeks ago

    Chelsea, Greater London, United Kingdom The Chelsea Townhouse Full time

    What's In It For You? Iconic Luxury Hotels offer the following benefits to employees: Monthly service charge 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels Exclusive team rates with Relais & Chateaux...

  • Hotel Guest Relations Executive

    3 weeks ago

    Chelsea, Greater London, United Kingdom The Chelsea Townhouse Full time

    What's In It For You? Iconic Luxury Hotels offer the following benefits to employees: Monthly service charge 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels Exclusive team rates with Relais & Chateaux...

  • Guest Relations Associate

    1 week ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Experience Ambassador Egls

    7 days ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Relations Agent

    1 week ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24018565 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Relations Agent_!_ Would you like...

  • Guest Relations Manager

    Found in: Talent UK A C2 - 1 week ago

    London, United Kingdom The Botree Full time

    Guest Relations Manager - LondonThe Botree luxury hotel have an exciting opportunity available for a Guest Relations Manager to deliver conscious luxury to our discerning guests.Our Guest Relations Manager ensures standards of operation are always adhered to and service expectations are exceeded. Through the promotion of knowledge, expertise and...

  • Guest Relations Assistant

    1 day ago

    London, United Kingdom Woodhead Full time

    **Salary**: £15 per hour **The Role**: Woodhead Restaurant Group comprises 3 restaurants, a wine bar and a shop all located in London. While all of our sites are independent, they are united by a dedication to the best produce, genuine hospitality and an understanding that it’s the talent of our people that determine our success. We are looking for a...

  • Guest Relations Assistant

    1 hour ago

    London, United Kingdom Portland Brown Full time

    Our Guest Relations Team sits at the heart of our business operations. Theyre forward-thinkers, problem-solvers and responsible for maintaining great relationships with our guests. **Benefits**: - £23,000 to £24,000 per annum (depending on experience) - 31 days holiday - 5-night stays in Portlands London apartments - Portland Birthday Perks - Training...

  • Guest Relations Associate

    4 days ago

    London, United Kingdom CBRE Full time

    Posted- 03-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Summary**: - CBRE has been successful in expanding our relationship with a major global financial service organization with operations across EMEA....

  • Senior Public Relations Executive

    1 day ago

    London, United Kingdom The OHUB - Public Relations Full time

    **This opportunity suits a corporate communications Account Executive looking for their next challenge.** In an era where digital innovation is paramount, The Opportunity Hub UK is delighted to announce a vacancy for a Senior Account Executive on behalf of a distinguished Public Relations and Digital Marketing Consultancy located in the vibrant core of...

  • Guest Relations Officer

    1 week ago

    London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are recruiting Guest Relations Officers for our exciting private healthcare facility in central London. Providing a responsive and caring reception and administration service to our patients and health care teams you will be fluent in written and spoken Arabic and English and have experience of delivering customer service at the highest level. You will...

  • Public Relations Account Executive

    1 week ago

    London, United Kingdom The OHUB - Public Relations Full time

    **This opportunity suits a corporate communications Account Executive looking for their next challenge.** In an era where digital innovation is paramount, The Opportunity Hub UK is delighted to announce a vacancy for a Senior Account Executive on behalf of a distinguished Public Relations and Digital Marketing Consultancy located in the vibrant core of...

  • Public Relations Account Executive

    2 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    **This opportunity suits a corporate communications Account Executive looking for their next challenge.** In an era where digital innovation is paramount, The Opportunity Hub UK is delighted to announce a vacancy for a Senior Account Executive on behalf of a distinguished Public Relations and Digital Marketing Consultancy located in the vibrant core of...

  • Public Relations Account Executive

    2 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    **This opportunity suits a corporate communications Account Executive looking for their next challenge.** In an era where digital innovation is paramount, The Opportunity Hub UK is delighted to announce a vacancy for a Senior Account Executive on behalf of a distinguished Public Relations and Digital Marketing Consultancy located in the vibrant core of...