Guest Relations Executive

2 weeks ago

London, United Kingdom St Ermin’s Hotel Group Full time

We are looking for a Guest Relations Executive to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

  • Great salary and service charge – The more we make, the more you make
  • Fun, Love & Energy – Not just a slogan, it’s just who we are.
  • The best staff canteen in London – Breakfast, Lunch & Dinner.
  • Range of benefits from Private medical cash plan to discounts in hundreds of outlets for shopping. Too many to list here :)
  • Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
  • An opportunity to experience and collect great memories which will last with you forever.

As a Guest Relations Executive you will ensure to deliver warm, gracious, individual service to every guest following the St. Ermin’s guidelines and procedures as well as the Marriott standards. Embrace and display the St Ermin’s culture of Fun, Love and Energy.

What will you be doing?

  • Is responsible for the guests’ journey, from pre arrival to departure, and for creating WOW moments during their time at the Hotel.
  • Provides personalized service to all VIPs, looking after their room allocation, preferences, and amenities.
  • Is knowledgeable about the Marriott Bonvoy program and its member benefits.
  • Ensures consistent levels of services are always maintained, through constant measurement of GSS to maximize Guest’s Satisfaction.
  • Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.
  • Can perform all Switchboard and Reception duties and cover when required and instructed in accordance with the need of the business.
  • To be familiar with:
    - the hotel’s Fire Procedures
    - the hotel’s Health & Safety Policy and Procedures
    - the hotel’s facilities and outlets
    - the hotel’s operation standards and departmental procedures

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy

You will have to be eligible to work in the UK to be considered for the role.

#J-18808-Ljbffr

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