Hotel Guest Relations Executive

Found in: beBee jobs GB - 3 weeks ago

London, Greater London, United Kingdom The Chelsea Townhouse Full time

What's In It For You?

Iconic Luxury Hotels offer the following benefits to employees:

Monthly service charge
29 days of annual leave, including bank holidays
Regular team gatherings and appreciation events
Complimentary team meals
Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
Exclusive team rates with Relais & Chateaux properties worldwide
Exclusive team rates with London & Regional properties worldwide
Discounts on spa treatments and products
Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
Special gifts based on length of service
Team referral programme
Health cash plan
Access to our employee assistance programme
so much more.

About the role:

As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return.

What Will You Be Doing?

You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens.

You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing knowledge, pride and passion about the hospitality Industry.

Below are some of the duties and responsibilities of the Guest Relations Executive at 11 Cadogan Gardens:

  1. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
  2. To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
  3. To take pride in maintaining a high standard in personal appearance and demeanour.
  4. To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
  5. To ensure all arriving Hotel guests' cars are parked, if required.
  6. To be familiar with all reservation tasks in order to cover this function should it be required
  7. To be confident in the delivery of all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and when required the role of the Night Manager .
  8. All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
  9. To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations.

  • Regional Director of Marketing, Hard Rock Hotels

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Hard Rock Hotel and Casino Full time

    Overview The Regional Director of Marketing (RDOM) for Hard Rock Hotels reports directly to the Vice President of Global Field Marketing. This RDOM will assist in the development, direction and implementation of marketing activities for all Hard Rock Hotels EMEA. The individual in this role will drive brand awareness and affinity through various initiatives...

  • Sales Executive

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Hilton London Euston Full time

    A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.What will I be doing?As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest...

  • Sales Executive

    Found in: beBee jobs GB - 1 day ago

    London, Greater London, United Kingdom Hilton Hotels Full time

    Sales ExecutiveA Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.What will I be doing?As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the...

  • Hotel Account Manager

    Found in: beBee jobs GB - 7 days ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThis position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within...

  • Hotel Account Manager

    Found in: beBee jobs GB - 7 days ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Sales & MarketingLocation Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThis position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital...

  • Sous Chef

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Hilton Full time

    PositionSous chef – The Waldorf Hilton London The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from...

  • Groups and Events Executive-Aloft London Excel

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Sales & MarketingLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest...

  • Groups and Events Executive-Aloft London Excel

    Found in: beBee jobs GB - 5 days ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to...

  • Housekeeping Talent Casual

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United KingdomSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Housekeeping Talent Casual

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United Kingdom VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an...

  • Sales Manager

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over...

  • Head Bartender

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Hilton Full time

    PositionHead Bartender – The Waldorf Hilton London The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk...

  • Night Manager

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W London, 10 Wardour Street, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYRed Banded Manager who serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the...

  • Receptionist

    Found in: beBee jobs GB - 7 days ago

    London, Greater London, United Kingdom Hilton Full time

    WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top...

  • Receptionist

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Conrad London St. James Full time

    WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top...

  • Reception Manager

    Found in: beBee jobs GB - 1 day ago

    London, Greater London, United Kingdom Conrad London St. James Full time

    WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top...

  • Receptionist

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Hilton Hotels Full time

    ReceptionistWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London...

  • Receptionist

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Hilton Hotels Full time

    ReceptionistWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London...

  • Room Attendant

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Hilton Full time

    Hourly rate: £11.50/hourThis position can be full time/ part time/ evenings or weekends only. Conrad London St James is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world. Located in the heart of...

  • Casual F&B Talent I

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Aloft London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United KingdomSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....