Guest Relations Executive

2 weeks ago

London, United Kingdom Pan Pacific London Full time

**ABOU**T THE ROLE**

The Guest Relations Executive will work closely and collaboratively with all departments but most specifically In-room Dining, Reception and Housekeeping in order to ensure that our guests will enjoy the best that we can offer. As a Guest Relations Executive you will be part of a highly engaged team who aims for excellence with every interaction to provide unforgettable experiences.

**Key responsibilities**
- Assist the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Have an in-depth knowledge of our guest loyalty Pan Pacific Discovery.
- Personalise our VIP experience by maximizing our guests' profile via all available channels and collaborating with other departments to deliver a memorable stay for our guests
- Welcome all VIPs upon arrival and bid farewell upon departure.
- Actively look after long stay, repeat and high paying guests. This will then allow you to develop, implement and update our guest program.
- Have confidence in making decisions that will impact our guests experience such as upgrades/ comps / rebates as per hotel policies and procedures.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes.
- Run and Participate in the VIPs meeting.
- Assists the Front Office during busy periods.
- Handles guests’ complaints.
- All other duties as required.

**OUR BENEFITS**

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
Wellbeing Benefits
- Mental Health First Aiders
- Birthday Day Off
- Wellbeing Program
- Cycle to work Scheme
- Employee Assistance Programme
- Flexible Work Policy

Events
- Social gatherings
- Associates' Appreciation Days
- Rewards and Recognition- Competitive Salary
- 28 paid holidays per annum
- Star of the Month and Star of the Year
- Associate Referral Scheme
- Perks and Benefits- Guest Experience Programme
- F&B outlets associate discounts
- Annual Travel Season Ticket Loan
- Friends and Family rates in our hotel and the Pan Pacific Hotel Group properties
- Staff restaurant where our chefs prepare delicious complimentary daily meals

Diversity and inclusion
- Prayer Room
- Culture Club

Learning and Development
- 2 Study Days per year (fully paid)
- 3 Day comprehensive orientation programme
- Excellent Training and Development Opportunities

Corporate Social Responsibilities
- 2 Volunteer Days per year (fully paid)
- Strong focus on sustainability

**ABOUT PAN PACIFIC LONDON**

Welcoming the epitome of modern luxury

A modern urban retreat located in One Bishopsgate Plaza in the heart of the City of London and just moments from Liverpool Street Station, Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.

A new statement of indulgence designed by New-York based duo Yabu Pushelberg, the hotel appeals to City workers and urban explorers with a slew of world-class amenities.

Epitomising the juxtaposition of old and new London architecture, One Bishopsgate Plaza encapsulates not only a 43-storey bronze tower, encompassing Pan Pacific London and private Sky Residence apartments, but also the 144-year-old One Devonshire House featuring designer shops, a destination restaurant, and our very own contemporary cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making Pan Pacific London a 24-hour destination for meeting, living, working and discovering.

Pan Pacific London invites you to a career of fulfilment, a place where you can grow, develop personal excellence and continue nurturing your love for hospitality. If you share the same values and passions, come and join us.

INDFOH

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