Guest Relations Assistant

2 weeks ago


London, United Kingdom Portland Brown Full time

Our Guest Relations Team sits at the heart of our business operations. Theyre forward-thinkers, problem-solvers and responsible for maintaining great relationships with our guests.
- This role is part time and the salary below is the full time equivalent._
- Hours are 08:00am - 20:00pm on Saturday & Sunday._

**Benefits**:

- £22,000 to £24,000 per annum (depending on experience)
- Flexible working
- 31 days holiday
- 5-night stays in Portlands London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
- _ Development opportunities within the organisation provide realistic scope for career progression_

**Responsibilities**:

- Collaborate across several internal teams (such as Reservations, Property Management and Interior Design) to respond to guest queries
- Advise our guests on the progress of outstanding requests
- Collaborate with our Property Management Teams to ensure the seamless delivery of service (including property maintenance, repairs and welcome gifts).
- Briefing and training our Hospitality Agents

**Requirements**:

- Previous experience in a Customer Success, Support or Hospitality role
- A professional tone with excellent communication skills
- Exceptional organisational and time-management skills; with the ability to shift focus as required
- A fast learner who doesnt hesitate to ask questions
- An individual that thrives in an exciting and fast-paced environment

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.



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