Guest Relations Agent

3 weeks ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 24000404

**Job Category** Rooms & Guest Services Operations

**Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The London EDITION is looking for its next Guest Relations Agent__

Would you like a job that gives you
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Wellness and mental health programmes
- Flexible scheduling
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
- and much more

We are looking for a driven, diligent and friendly Guest Relations Agent to join the team at The London EDITION hotel. As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests.

As a Guest Relations Agent_ _you will:

- Creating and arranging amenities to surprise and delight our guests.
- Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
- Liaising with all departments to ensure all guests needs and expectations are met.
- Liaising with guests, finding out their preferences and updating their Opera profiles.
- Managing and swiftly resolving guest complaints.
- Being the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
- Serving as a main point of contact for long-stay guests to ensure consistency.

Our most successful Guest Relations Agent_ _is someone who:

- Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
- Someone who is creative
- Previous experience in a Guest facing role within a luxury hotel
- Someone who is naturally engaging and attentive with an eye for detail
- A self-starter who is intuitive and dependable

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
- EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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