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Guest Experience Officer

1 month ago

Charing Kent, United Kingdom Park Hyatt London River Thames Full time

Guest Experience Officer
All potential candidates should read through the following details of this job with care before making an application.

About Park Hyatt London River Thames

Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel will boast exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the GuestExperience Officerrole

  • The Guest Experience Officer is a key ambassador for the hotel. You will be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiences.
  • Assist guests throughout their journey, from pre-arrival to post-departure.
  • Provide information on facilities, programs, and services, including attending to VIP guests.
  • Collaborate with other teams to maximize guest satisfaction.
  • Coordinate special requests and tailor services to create unique experiences for guests.

About you

Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

Benefits of the Guest Experience Officerrole include

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.

Next Steps:Apply today for thisGuest Experience Officerrole and start your journey with Hyatt Hotels

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