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Customer Service Coordinator

2 months ago

Epsom Surrey, United Kingdom TLP Consultancy Ltd Full time

Customer Support Co-ordinator
Hybrid working (3 days per week in the office)
Permanent
ASAP start
Near Epsom, Surrey (due to location own transport is beneficial)
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

Respond to customer enquiries through multiple channels – these include inbound/outbound telephone communication, email and web chat services.
Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
Be focussed on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
Excellent written and customer service skills is essential