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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented individual to join our Relations team at Lloyd Recruitment Services Ltd as a Customer Relations Administrator.
This role will provide administration support to the whole department, ensuring seamless day-to-day operations and contributing to the team's success.
Key Responsibilities:
- Provide administrative support to the Relations team, including handling inquiries, complaints, and letters of claims.
- Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements.
- Compile Financial Ombudsman Services (FOS) case files and maintain accurate records of customer contact using the CMS system.
- Support the team to achieve the department's Key Performance Indicators (KPIs) and work to strict Service Level Agreements (SLAs) within a high-volume environment.
- Handle inbound and outbound calls, ensuring effective communication with customers and referral to relevant parties when necessary.
- Take ownership of PEPs and Sanctions, ensuring compliance with relevant regulations.
- Maintain accurate records of customer interactions and contribute to the team's efforts to resolve customer queries and complaints efficiently.
Requirements:
- Previous administration experience, preferably in a finance or insurance-related field.
- Confident telephone manner and excellent communication skills.
- Ability to work in a fast-paced environment and meet strict deadlines.
- Strong organizational skills and attention to detail.
- Proficiency in using CMS systems and other administrative tools.
