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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Nuffield Health Full time

About the Role

We are seeking a skilled and customer-focused individual to join our Contact Centre team as a Contact Centre Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless customer journey.

Key Responsibilities

  • Expertly handle all customer contact, including calls, emails, live chat, and social media
  • Make effective use of various systems to manage customer interactions
  • Ensure customer queries are resolved efficiently and effectively
  • Work collaboratively with the team to achieve excellent customer service standards

What We Offer

As a Contact Centre Coordinator at Nuffield Health, you will have the opportunity to work in a dynamic and varied environment, with a range of benefits and rewards. These include:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and collaborative team environment
  • Flexible working arrangements, including hybrid working

Requirements

To be successful in this role, you will need:

  • Excellent verbal communication skills and a positive attitude
  • Strong experience in a customer-facing role, with a good standard of English
  • Ability to work in a fast-paced team environment and prioritize tasks effectively

About Nuffield Health

Nuffield Health is a leading healthcare charity that is passionate about building a healthier nation. We are committed to delivering exceptional patient care and improving health outcomes through our award-winning hospitals, leisure facilities, and community programmes.