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Customer Service Coordinator
2 months ago
Job Summary:
Lloyd Recruitment Services Ltd is seeking a highly organized and detail-oriented Customer Relations Administrator to join their Relations team. As a key member of the team, you will provide administrative support to the department, ensuring seamless day-to-day operations.
Key Responsibilities:
- Provide administrative support to the Relations team, including handling administrative and ad-hoc duties.
- Process and manage customer complaints, inquiries, and letters of claims in a timely and efficient manner.
- Complete Subject Access Data Requests (SADRs) in accordance with GDPR requirements.
- Compile Financial Ombudsman Services (FOS) case files and maintain accurate records.
- Locate and provide information to Customer Relations case handlers as needed.
- Ensure customer queries and issues are resolved effectively and referred to relevant parties.
- Handle inbound and outbound calls, providing excellent customer service.
- Take ownership of PEPs and Sanctions, ensuring compliance with regulatory requirements.
- Contribute to the team's achievement of Key Performance Indicators (KPIs).
- Maintain accurate records of customer contact using the CMS system and update the complaints log.
- Work within strict Service Level Agreements (SLAs) in a high-volume environment.
Requirements:
- Previous administration experience, preferably in a finance or insurance environment.
- Confident and professional telephone manner.
