Customer Experience Specialist

2 weeks ago

Frimley Surrey, United Kingdom BGL Corporate Solutions Full time

Customer Experience Specialist (UK-Based)

Full-time

£25K-£35KPackage (range)

Location: Frimley / Farnborough (Hybrid Role)

Are you passionate about delivering exceptional customer experiences and have a background in customer success or account management?

Join our expanding UK team at BGL Corporate Solutions as a Customer Experience Specialist, where you’ll play a vital role in supporting clients’ success with our award-winning software solutions

About the Role

This is an exciting opportunity to make an impact on our customers by providing support, onboarding, and proactive guidance on our software products. As a Customer Experience Specialist, you will:

  • Act as the primary point of contact for clients, ensuring they receive timely and effective support.
  • Build lasting relationships with clients, helping them maximise the value of BGL products and achieve their desired outcomes.
  • Collaborate with internal teams to deliver the highest quality of client success.

BGL provides their team members ample training and resources to assist them in being successful in their role and ongoing training opportunities to assist them.

About you

  • Relevant experience in customer service, client success, or account management (preferably within SaaS or technology sectors).
  • Great communication skills —both written and verbal.
  • Strong organisational skills and the ability to manage multiple client needs.
  • Technical know-how or experience with SaaS platforms is a plus.

About us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software for the Accounting Industry. BGL’s Head Office is in Melbourne, Australia with locations in New Zealand, Singapore, Philippines, Hong Kong, and the United Kingdom.

BGL has a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

Benefits available to you include:

  • 28 Days annual leave Inc Bank Holidays
  • Additional annual leave for tenure and RDO's
  • Hybrid working arrangements
  • Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
  • Social events including monthly lunches and annual events
  • Company Pension

Disclaimer:

By applying for this position, you acknowledge and consent to your personal data being processed and stored by BGL and shared with our Human Resources team based in Australia. Your data will be handled in accordance with UK data protection laws, and only used for recruitment and employment purposes. We are committed to protecting your privacy and will retain your information only for as long as necessary to fulfill these purposes.

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