Medical Information Customer Experience Specialist

6 months ago

Surrey, United Kingdom Apex International Recruitment Full time

**Details**:

- Full-time contract position
- ASAP start for minimum 18 month contract
- Office based in Surrey 2-3 days a week and the rest remote working
- Competitive hourly rate of pay
- Global pharma company

**The Role**:

- Medical Information Customer Experience
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation

General Responsibilities
- Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to provide training and support to other team members May support the Country Relationship Management for a specific market(s) May participate in additional projects within MI.
- Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner
- English language and DANISH language (C2, mother tongue) European language skills (German, French, Polish, Greek, Norwegian, Danish, Swedish), then perfect
- May be required to work occasional bank holidays.
- May be required to work hours outside of the normal local working hours.
- Degree in a life science/healthcare field required Pharmacy Degree preferred 1-2 years of medical information or relevant work experience
- Salary/Rate: Competitive hourly rate of pay
- Contract Type: Contract - Full Time
- Start Date: ASAP start for minimum 18 month contract
- Location: Office based in Surrey 2-3 days a week and the rest remote working
- Reference: 2308MICESD**Apply**:
If you feel that you are qualified for this position please apply.

  • Medical Information Customer Experience Specialist

    1 week ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Title: Medical - Medical Information Customer Experience SpecialistLocation: Walton Oaks, SurreyDuration: 06 months contractPay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARYMedical Information Customer Experience Specialist (MICES) provides...

  • Medical Information Customer Experience Specialist

    1 week ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Title: Medical - Medical Information Customer Experience SpecialistLocation: Walton Oaks, SurreyDuration: 06 months contractPay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARYMedical Information Customer Experience Specialist (MICES) provides...

  • Medical Information Customer Experience Specialist

    7 days ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Title: Medical - Medical Information Customer Experience SpecialistLocation: Walton Oaks, SurreyDuration: 06 months contractPay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARYMedical Information Customer Experience Specialist (MICES) provides...

  • Medical Information Customer Experience Specialist

    1 week ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Title: Medical - Medical Information Customer Experience SpecialistLocation: Walton Oaks, SurreyDuration: 06 months contractPay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARYMedical Information Customer Experience Specialist (MICES) provides...

  • Medical Information Customer Experience Specialist

    1 day ago

    Surrey, United Kingdom Russell Tobin Full time €22

    Job Title: Medical - Medical Information Customer Experience Specialist Location: Walton Oaks, Surrey Duration: 06 months contract Pay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARY Medical Information Customer Experience Specialist...

  • Medical Information Customer Experience Specialist

    1 week ago

    Surrey, UK, South East England, United Kingdom Russell Tobin Full time

    Job Title: Medical - Medical Information Customer Experience SpecialistLocation: Walton Oaks, SurreyDuration: 06 months contractPay Range: £21.84 per hour to 23.30 per hour Umbrella Job Description: We are looking for a English-speaking MICES who also speaks fluent English POSITION SUMMARYMedical Information Customer Experience Specialist (MICES) provides...

  • Medical Information Specialist

    7 days ago

    Surrey, United Kingdom Russell Tobin Full time

    **Job Summary:**We are seeking a highly skilled and experienced Medical Information Specialist to join our team at Russell Tobin. This is an exciting opportunity for a professional with a strong background in medical information and customer service to provide technical and medical information to healthcare professionals and patients/caregivers with...

  • Medical Information Specialist

    3 days ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Overview">Russell Tobin is seeking a highly skilled Medical Information Customer Experience Specialist to join our team. As a Medical Information Specialist, you will be responsible for providing technical and medical information to healthcare professionals and patients/caregivers with high-quality customer service in the local language.">Key...

  • Medical Information Specialist

    4 weeks ago

    Surrey, United Kingdom Zentiva Group Full time

    Overview of the RoleWe are seeking a highly skilled Medical Information Specialist to join our team in Zentiva UK. As a key member of our Scientific Affairs department, you will be responsible for providing medical information to healthcare professionals and supporting the development of regulatory documents.The ideal candidate will have a life science...

  • Customer Experience Professional

    2 days ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Description">Russell Tobin is seeking an experienced Customer Experience Professional to join our Medical Information team. As a Medical Information Customer Experience Specialist, you will be responsible for providing high-quality customer service to healthcare professionals and patients/caregivers in their local language.">Responsibilities">Manage and...

  • Healthcare Information Consultant

    1 week ago

    Surrey, United Kingdom Russell Tobin Full time

    Job Title: Healthcare Information Consultant">Description: We are seeking an experienced Healthcare Information Consultant to join our Medical Information team. As a Medical Information Customer Experience Specialist, you will be responsible for providing high-quality customer service to healthcare professionals and patients/caregivers in their local...

  • Med Info Customer Experience Specialist

    1 week ago

    Surrey, United Kingdom CK Group Full time

    CK Group are recruiting for a Medical Information Associate, to join a company in the Pharmaceutical industry, at their site based in Tadworth, on a contract basis for 6 months.Salary: Hourly £19.00-£21.00 PAYE or £21.00-£23.30 Umbrella.Medical Information Associate Role:Research and respond to inquiries received via multiple channels including phone,...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon applicationAre you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies.We are in search of a dedicated Medical Information (MI) officer...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon application Are you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies. We are in search of a dedicated Medical Information (MI)...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon application Are you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies. We are in search of a dedicated Medical Information (MI)...

  • Experienced Medical Information Consultant

    2 weeks ago

    surrey, United Kingdom PROJECTUS Full time

    Job Description Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon application Are you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies. We are in search of a dedicated...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon application Are you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies. We are in search of a dedicated Medical Information...

  • Experienced Medical Information Consultant

    2 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Job Description Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon application Are you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies. We are in search of a dedicated...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon applicationAre you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies.We are in search of a dedicated Medical Information (MI) officer...

  • Experienced Medical Information Consultant

    3 weeks ago

    Surrey, United Kingdom PROJECTUS Full time

    Medical Information (MI) Consultant Fully remote Pharmaceutical client 3-4 months contract – Ltd/Umbrella (2-4 days per week) Rate available upon applicationAre you exploring new career paths? We have an exciting opportunity for those seeking a change from full-time roles in larger companies.We are in search of a dedicated Medical Information (MI) officer...