Medical Information Customer Experience Specialist
4 months ago
**Details**:
- Full-time contract position
- ASAP start for minimum 18 month contract
- Office based in Surrey 2-3 days a week and the rest remote working
- Competitive hourly rate of pay
- Global pharma company
**The Role**:
- Medical Information Customer Experience
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation
General Responsibilities
- Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to provide training and support to other team members May support the Country Relationship Management for a specific market(s) May participate in additional projects within MI.
- Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner
- English language and DANISH language (C2, mother tongue) European language skills (German, French, Polish, Greek, Norwegian, Danish, Swedish), then perfect
- May be required to work occasional bank holidays.
- May be required to work hours outside of the normal local working hours.
- Degree in a life science/healthcare field required Pharmacy Degree preferred 1-2 years of medical information or relevant work experience
- Salary/Rate: Competitive hourly rate of pay
- Contract Type: Contract - Full Time
- Start Date: ASAP start for minimum 18 month contract
- Location: Office based in Surrey 2-3 days a week and the rest remote working
- Reference: 2308MICESD**Apply**:
If you feel that you are qualified for this position please apply.
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